Payouts and Mollie fees
What are payouts in Golfly?
When a student pays online, that money goes straight into your own Mollie account. Golfly does not touch it. Mollie deducts its transaction fees and transfers the balance to your bank account, according to the payout schedule you set up in Mollie. Golfly does not charge a commission per lesson; you only pay your monthly subscription.
Your money flow overview in Golfly
At the top of Admin → Subscription is the block Your cash flow. There you see your money matters without logging in to Mollie:
- Next payout. The amount that goes to your bank next, with the expected date. Under Made up of is the breakdown: the number of lesson payments, any refunds (in red), the line Mollie fees and what goes To your account after that. If nothing is pending yet, you will read that too.
- Recent refunds. For each refund: the client, the amount and the status: Pending, On its way, Completed, Failed or Delayed. While a refund is running, it shows when it is expected in your client's account. If that date has passed, the status becomes Delayed and a button appears to email Mollie support. With View all you go to your Mollie dashboard.
- Earlier payouts Expand this for the list of paid-out batches: date, batch number and amount.
At the bottom of the first card are the last digits of your IBAN, so you can see which account Mollie pays out to.
If you do not see this block, your Mollie connection lacks the permissions to read payouts and refunds. Go to Admin → Integrations, card Payments via Mollie, and click Reconnect. See Setting up Mollie Connect. If you see "Temporarily unavailable", Mollie did not respond; try again later.
The Payments page
Admin → Payments shows every online payment that has come in to you via Mollie: lessons, packages and gift cards. At the top are three tiles that cover all your payments, whatever your filter: Total revenue, Refunded and Net revenue. Below them, you filter with the tabs All, Paid, Refunded, Open, Outstanding and Failed, by name or email, and by date.
Each row shows the client, the description, the status (for example "Paid · iDEAL") and the amount. A purchased gift card is recognised by the label Gift card. A payment that has not yet been refunded has a reverse icon; see Issuing refunds.
The tab Open shows only online payments that were started but not completed, for example an iDEAL screen the client clicked away from. A lesson that still has to be paid is not in there: you find it under the tab Outstanding. That tab lists all bookings where money is still outstanding, with per row the client, the lesson, how payment would be made (for example "Payment link sent" or "Cash or card at the lesson"), the outstanding amount and the button View booking, which opens the booking where you find Send payment link or Mark as paid. The total is shown at the top. A future lesson without a payment link only counts on the lesson day; this is the same amount as Outstanding on your dashboard. Cash or card at the lesson does not appear in the other tabs, because those payments do not go through Mollie.
Frequently asked questions
Who receives the money when a student pays?
You do. Through Mollie Connect, all lesson payments go straight to your own Mollie account, not to Golfly's. Golfly links the booking to the payment, but the money does not pass through Golfly.
When is the balance transferred to my bank account?
Your payout schedule in your Mollie account decides that. You see the date of the next payout in Golfly under Next payout. You change the schedule itself in your Mollie dashboard, not in Golfly.
What does Mollie charge per transaction?
Mollie charges an amount per payment that depends on the payment method and your Mollie contract. The exact rates are in your Mollie dashboard. In Golfly you only see the total fees that Mollie deducts from your next payout, on the line Mollie fees.
Does Golfly add an extra commission on top of Mollie?
No. Golfly earns from the monthly subscription: €99 per month for Pro, €129 per month for Pro with Swing Check. As a Founding Coach you pay €20 less per month. There is no commission per lesson on top of the Mollie fees. See Golfly Pro subscription.
Do gift cards and packages also have Mollie fees?
Only at purchase. A student then pays for the gift card or package via Mollie, with the usual fees. Redeeming it (booking a lesson with a credit or with the gift card balance) is not a new Mollie transaction, so no fees apply to that.
What happens to the Mollie fees on a refund?
A refund appears on your next payout as a deduction, in red under Made up of. Whether Mollie keeps the fees of the original payment you can see in your Mollie dashboard; Golfly only shows the net result.
Do I need a business Mollie account?
Mollie decides that when you create your account, not Golfly. You see which details and documents Mollie needs from you during their sign-up.
What if my Mollie payouts are delayed?
First check in your Mollie dashboard whether there is an open verification (identity, bank account). As long as that is not complete, Mollie does not pay out. If you also see the notice Activate payment methods in Mollie or Not yet activated for live payments in Golfly, your account is not yet ready for real payments; see Setting up Mollie Connect.
Related
Multilingual content with the AI translate button
What the English-language site (International Unlock) does and does not do: which parts get an English tab, how the AI translate button works and what your client notices.
What does your client see under Recurring lesson?
Starting by themselves via the booking page, status, upcoming lessons and block progress, their monthly credit, renewing, pausing, stopping and starting again by themselves: the Recurring lesson tab in My Account explained.