Turning on push notifications and installing your app
What are push notifications?
Push notifications are direct alerts on your phone or computer, even when the app is not open. You turn them on per device. Which events you want to receive by email, in the app or as a push, you choose under Admin → Notifications & emails, tab Your notifications.
Note: push notifications only work on sites where Golfly has set up the push connection. On sites on the Golfly template that is not yet the case. There the button Turn on notifications is shown, but nothing happens when you click it. Email and in-app notifications work everywhere.
Step 1: open the install page
There is no menu item for it. You get there in two ways:
- Via the bar "Get instant push notifications on your phone" on your dashboard, with the link Turn on push notifications. If you dismiss the bar, it stays away for 7 days.
- Via Admin → Notifications & emails, tab Your notifications. If push is off, a yellow bar "Push notifications are off" appears at the top with the button Turn on.
The page is called "Turn on push notifications" and shows only the explanation that belongs to your device.
Step 2: put the app on your home screen
On an iPhone this is required. On Android the page asks for it too. On desktop installing is not needed.
- iPhone (Safari): tap the share icon at the bottom (a square with an arrow pointing up), choose Add to Home Screen and open the app from your home screen, not in Safari.
- Android (Chrome): tap the menu (three dots), choose Install app and open the app from your home screen.
Step 3: click Turn on notifications
- Click Turn on notifications and grant permission in the window of your browser or phone.
- If it has worked, you see "Push notifications are on for this device." and "You receive instant notifications for bookings, cancellations and payments."
If your device does not support push, the button is grey and below it says "This device does not support push notifications." If you refuse permission, you see "Notification permission denied." Then turn notifications for your site back on in the settings of your browser or phone and try again.
You cannot switch them off in Golfly. You do that in the settings of your browser or phone. If you delete the app or clear your browser data, the connection lapses and the yellow bar returns.
Choose which notifications you get
Under Admin → Notifications & emails, tab Your notifications, the events are listed in the groups Bookings, Payments, Clients, Group lessons and Recurring lesson: New booking, Booking cancelled, Booking rescheduled, Package sold, Payment failed, Refund sent, Swing check submitted, New client, Credits expired, Group lesson confirmed, Group lesson cancelled, Gift card sold, Gift card redeemed, Recurring lesson started, Recurring lesson stopped, Recurring lesson not paid yet, Cancellation withdrawn, Invoice partly paid, Invoice overpaid and Client is one period behind.
Each event has three switches: Email, In-app and Push. Everything is on by default, and a change is saved straight away. Email goes to the contact address of your site, even if you work with several administrators. In-app (the bell in the admin) and push apply per signed-in administrator.
Not every event uses all three channels, although all three switches are shown. Refund sent, New client, Credits expired and Gift card redeemed send no push. Recurring lesson started, Invoice overpaid and Client is one period behind send no email. Conversely, there are push notifications that do not appear on this page and so you cannot switch off: about recurring lessons (sold, stopped, resumed, expired), an expired payment link, a failed refund, a digital product sold and a handover from the WhatsApp assistant.
On your dashboard, under "Notifications (7 days)", you see how many notifications were sent in the past week.
Notifications are per device
Push notifications belong to the device and browser on which you turn them on. If you turn them on on your phone, you receive them there, not also on your laptop. Work through steps 1 to 3 on each device separately. Your choices under Admin → Notifications & emails, tab Your notifications, do apply to your whole account.
Troubleshooting
- The button is grey. Your device or browser does not support push. On an iPhone: open the app from your home screen, not in Safari.
- Nothing happens on iPhone after clicking. You are still in Safari, or your site does not yet have the push connection (see above). Golfly shows no error message there.
- I refused by mistake. Turn notifications for your site back on in the settings of your browser or phone and click Turn on notifications again.
- I am missing notifications. Check under Admin → Notifications & emails, tab Your notifications, whether the event is on and whether it is an event that sends a push. Email and in-app keep working separately from that.
Frequently asked questions
Do I have to install the app to get notifications?
On an iPhone, yes. On desktop, no. On Android the page asks for it.
Do I get notifications on all my devices if I turn them on once?
No, separately per device and per browser.
Is there a WhatsApp notification for myself?
No. There are three channels: email, in-app and push.
Can I switch push off again?
Not in Golfly. Withdraw the permission in the settings of your browser or phone.
Related
Helping your clients complete their profile
What your client can fill in on the Profile page in My Account, what you see of it on the client card, and how to ask a client to finish it.
Reactivation: win back old clients and leads
Who ends up on your reactivation list, how to have a draft message written per client and send it via WhatsApp or email, and what the figures at the top count.