What does your client see in My Account?

What is My Account?

Every email address that has a booking or gift card with you can sign in to My Account. It is at <your-domain>/mijn-account and is the portal where your students serve themselves. The more they do there themselves, the fewer messages you get about "when was my lesson again" and "can you change my number".

Signing in works via an 8-digit code by email (magic link). No password needed.

The tabs

Once your student is signed in, they see a navigation bar with tabs. Below is what each tab contains.

Overview

The dashboard. At the top are their next lesson with date and time. Below that their balance in credits, with a reminder to buy a package if they have no credits or almost none left. Below that a short list of their recent bookings.

If their profile is not complete (no phone, handicap or date of birth), they see a nudge here to fill it in. That only appears if the balance nudge is not already drawing attention, so the page stays calm.

If you have switched on the Friends programme, your student also sees the card "Share with a friend" here, to invite friends for a reward.

Lessons

Two subtabs: Upcoming and Past.

Under Upcoming is every upcoming booking with date, time, lesson type and status. Per row a pen button (to change) and a cross (to cancel, with confirmation). The cancellation flow respects your refund policy.

Under Past are their past lessons. Per row a Book again button that takes them straight to the booking flow with the right lesson type preselected. Frictionless rebooking.

Progress

The place where your lesson notes gradually build a file. Per lesson you see the notes you wrote in the admin, the exercises ("drills") you assigned, and the focus for the next session. Cumulative drill statistics at the bottom show how many they have already done, which motivates.

This tab only gets content once you have written at least one lesson note. Until then an explanation is shown.

Packages

At the top are active packages with the number of credits and validity period. Below that a grid of your available packages, with price, "saving compared with single lessons", features and a Buy package button. The package you have ticked as "Best value" stands out visually.

They buy directly via iDEAL, and the credits are added to their account straight away.

Recurring lesson

This tab appears as soon as you offer a recurring lesson on your booking page or your student has one. Without a recurring lesson it shows an empty state with a button to start one themselves via /boeken. If they do have a recurring lesson, they see its status, their fixed day and time, the progress in the current block and a renewal button as soon as one is needed. See What does your client see for Recurring lessons? for the full explanation, including pausing and stopping.

Profile

Four subtabs: Personal, Golf profile, Payments and Notifications.

Under Personal are their name, email address (read-only), phone number, handicap and date of birth. At the top a progress bar "Profile complete 3/5" encourages them to fill in the optional fields.

Under Golf profile are six questions about themselves: their handicap class (54 to 36, 36 to 18, 18 or lower, or not yet), how long they have been playing, how much time they have each week to practise, what they want help with, what they want to achieve, and where they get stuck most. The first four are drop-down lists, the last two free text. Filling it in takes about three minutes and nothing is compulsory. What they enter you see back on their client card in the admin, so that you can prepare a lesson better.

If they previously requested the Baan Resetkaart (course reset card), their handicap class is already filled in. They then do not need to answer that question again. The exact handicap number stays where it was, under Personal.

They also come across this profile on the confirmation page after a booking, with the request to complete it. That block stays there until all six questions have been answered, so existing students also pick it up at their next lesson. Golfly deliberately sends no separate email about it.

Under Payments they see every iDEAL payment they have ever made with you, with date, description, amount, status and any refunds.

Under Notifications is a switch matrix per category (lesson reminder, package nearly used up, birthday, offers) per channel (email, push, WhatsApp). They decide for themselves what they want to receive. If they have not entered a phone number, the WhatsApp switches are off and greyed out.

What does this change for you?

Three concrete things that used to come your way often via WhatsApp, your student now does themselves:

1. Cancelling or rescheduling an upcoming lesson
2. Updating their phone number or email address if they have a new one
3. Buying a package when their credits run out

In addition, through the profile you get more data about your students (handicap, date of birth) without having to ask for it. We see the date of birth as a signal for a birthday attention from your side, not for marketing.

The Golf profile goes a step further: there your student tells you what they want to achieve and where they get stuck. That is on their client card before they walk in, so you no longer start a lesson by asking questions.

Frequently asked questions

Do I have to tell students that they can now sign in?

Not necessarily. As soon as they have made their first booking, their email address is in the system and they can sign in. A short WhatsApp nudge ("look at <your-domain>/mijn-account for your credits and lessons") does help with first-time visitors.

Can students cancel their own lessons within the cut-off?

Usually not, with one exception. Within your cut-off (24 hours by default) Golfly blocks the cancel button, with a polite note that they should contact you. Only in the first hour after a lesson that the student booked themselves online or via WhatsApp can they still cancel or reschedule, even if that lesson falls within your cut-off. In this way they correct a mistake straight away, without you having to step in.

Can they request a refund themselves?

Yes, in one case. If a student cancels a lesson with a refundable online payment in time, they can choose "Prefer a refund?" in the cancellation screen. Golfly carries out that refund automatically via Mollie, and the student receives an email about it. If they do not choose it, the value returns as lesson credit. If the payment is not refundable (for example cash, with a package or already refunded), that choice does not exist. You handle all other refunds yourself from Admin → Bookings → detail. See Processing refunds.

What if a student wants to change their email address?

That is currently blocked by the profile form. They contact you and you change it in Admin → Clients. The email is linked to their sign-in identity, so that is deliberately not self-service.

What do they see when they sign in for the first time?

An empty dashboard with empty states ("No upcoming lessons", "0 credits") and clear calls to action to book a lesson or buy a package. The profile is already half filled in on the basis of the name and email address from their first booking.

Related

• Booking for a client
• Setting up lesson packages
• Friends programme
• What does your client see for Recurring lessons?