Notifications for your client: what your student sees and sets
What is the notifications page?
In My Account your student has their own notifications page at <your-domain>/mijn-account/meldingen. At the top is an inbox with all the notifications they received from you, grouped by day. At the bottom, behind an expander, are their preferences: per event they choose themselves through which channels they want to be notified.
You do not have to set anything up here. Your student manages this themselves.
What your student sees on the page
The page falls into two parts.
- The notifications inbox at the top. A list of notifications, newest first, grouped under Today, Yesterday and Earlier. Every notification has an icon, a title, a short text and how long ago it arrived.
- The preferences at the bottom, behind the Preferences expander with a cog icon. That is where the switch matrix is.
Unread notifications get a coloured background. At the top right is a button Mark all as read.
The notifications inbox
This is the in-app inbox. If your student clicks a notification, it is marked as read and, if it has a link, they jump to the right place in My Account (for example their lessons or their progress). If there are no notifications yet, they see a calm empty state with a struck-through bell.
This inbox fills automatically when Golfly sends an event, such as a confirmed booking, a lesson reminder or a cancellation by you. You do not have to do anything for it.
One kind of notification behaves differently: a message that you send yourself via Messages. In the list you only see two lines of it, because a broadcast is usually longer than a system notification. If your student clicks it, the message opens on its own page with the full text and your button below. That way they can also read your message back in the app, not only in the email.
A personal message that you send from the client card (see Managing your clients) also opens on such a page of its own with the full text, only without a button.
Which preferences your student can set
In the switch matrix there is a row per event with three switches: Email, In-app and Push. Your student switches each channel on or off per event. By default everything is on until they switch something off.
The events your student can control here:
- Booking confirmed
- Booking cancelled
- Lesson reminder
- Cancelled by the coach
- Rescheduled by the coach
- Payment failed
- Refund issued
- Credit expires soon
A change is saved straight away, without a separate save button.
Which channels actually arrive today
This page has three channels, and all three are really in use:
- Email arrives at your student's email address.
- In-app appears in the inbox at the top of this page.
- Push is a browser push notification on their phone or computer. It only works if they have installed the app on their device and allowed push, just like for you. See Turning on push notifications for how installing works. If they have not done that, the push switch stays on, but in practice nothing arrives via push.
WhatsApp is deliberately not among them. Golfly does not send these notifications via WhatsApp. Which channel a specific notification uses also depends on the type of event: not every event goes through all three channels.
What this means for you as a coach
You do not have to manage your student's preferences. They decide for themselves what they want to receive, and you cannot change that for them. That saves you work and prevents arguments about unwanted email.
Two things to keep in mind:
- If a student switches a channel off, they no longer receive that notification there. If they miss something, first check whether they still have the channel on.
- Push only arrives if your student has installed the app. For important messages, email is the most reliable channel, because it requires no installation.
Frequently asked questions
Can I change my student's notification preferences?
No. Every student manages their own preferences on their own notifications page. You cannot see or change them.
Does my student receive notifications via WhatsApp?
No. The notifications page only has email, in-app and push. WhatsApp is not a channel for these automatic notifications.
Why does my student not see push notifications while push is on?
Push only works if they have installed the app on their device and given permission. If the switch is on but the app is not installed, nothing arrives via push. The email and the in-app inbox still work then.
What is on by default?
By default all channels per event are on, until your student switches something off. A channel that has been switched off stays off until they switch it on again.
Does my student have to set anything up before receiving notifications?
No. The in-app inbox and email work straight away. Only for push do they have to install the app and give permission.
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