Activating and managing your Golfly Pro subscription

What is your Golfly Pro subscription?

Your Golfly Pro subscription is what you pay Golfly each month for your coach account: €99 per month for Pro, €129 for Pro with Swing Check. This is separate from your lesson fees, which come straight to you via Mollie Connect. See Payouts and Mollie fees.

You manage everything under Admin → Subscription. At the top are four tiles: Status, Price per month, Next charge and Mollie connected. Below them is the status card with your buttons, and on the right your recent invoices. Payments are collected through a Mollie mandate that you set up once. If you are a Founding Coach, €20 is deducted from each payment.

How do you activate your subscription?

Your Mollie account must be connected first. If it is not, you see the notice Connect your Mollie account first at the top, with the button Go to Integrations. You connect it under Admin → Integrations, card Payments via Mollie. See Setting up Mollie Connect.

1. Go to Admin → Subscription.
2. Click Activate subscription.
3. You briefly see "You are being redirected to Mollie" and arrive on Mollie's payment page.
4. Complete the payment, for example with iDEAL.
5. You return to Admin → Subscription with the message "Payment successful!".

At this step €0.01 is charged. That is not a subscription payment, but the check with which Mollie creates the mandate for the automatic direct debits. The real monthly payment only follows after your trial period.

Trial period and first payment

A new account starts with the status Trial period, by default 30 days. Under Ends on you see the date on which it expires.

1. During the trial period you pay nothing and can use your whole account.
2. During this period, activate your subscription so the mandate is ready.
3. As soon as the trial period ends, Golfly collects the first monthly payment through your mandate. You receive an email "Payment received".
4. After that your status is Active subscription, and under Next charge you see the date of the next collection, always one month later.

You do not need to do anything manually after that.

The statuses of your subscription

1. Trial period: your trial period is still running. You are not paying anything yet.
2. Active subscription: your subscription is running and is collected monthly.
3. Payment failed: the last direct debit did not succeed, or your trial period ended without a mandate. Your site stays online for now; Golfly retries every day.
4. Site temporarily offline: after 5 days without a successful payment, Golfly takes your site offline. Visitors then see a page saying the site is temporarily offline.
5. Cancelled: you have cancelled. Under Expires on you see until when you keep access.
6. Expired: the subscription has ended, after a cancellation that has run its course or after 30 days offline without payment.

Bringing your site back online after a failed payment

If a direct debit fails, you receive the email "Action required: Golfly Pro payment failed" and your status changes to Payment failed. If a payment stays outstanding for 5 days, the status changes to Site temporarily offline and you receive the email "Your Golfly account is temporarily offline". If your trial period ends without a mandate, the status also changes to Payment failed, but you do not get a separate email about it.

1. Go to Admin → Subscription.
2. In the tile Mollie connected, check that your Mollie account is still connected.
3. Click Resume subscription.
4. Complete the payment at Mollie.
5. As soon as the payment is in, your status returns to Active subscription and your site is back online.

If you get stuck, email support@golfly.nl.

Viewing invoices

On the right is the block Recent invoices with your last five invoices: date, amount and status (Paid, Open, Pending, Failed or Cancelled). If you have no invoices yet, you see "No invoices available yet". At the moment you cannot download a PDF of the invoice here.

Cancelling, resuming and reactivating

1. Cancelling: with an active subscription, click Cancel subscription and confirm with Yes, cancel. Your site stays active until the end of the current billing period. The status becomes Cancelled, with the end date under Expires on.
2. Resuming: if your subscription is on Payment failed or Site temporarily offline, click Resume subscription to pay again.
3. Reactivating: if you have cancelled but want to continue after all, click Reactivate subscription. If your Mollie account is not connected, that button stays off until you have connected Mollie.

Adding Swing Check

If you are on Pro without Swing Check, a card Add Swing Check appears, showing the amount you will pay from then on. Click Add Swing Check and confirm with Yes, add. Swing Check is available to you straight away; the new price of €129 applies from your next direct debit. If you already have Swing Check, the card Swing Check active appears instead. See Swing Check.

The WhatsApp assistant

Below the status card is a card for the WhatsApp assistant. It costs €39 per month on top of your subscription, and only once it is switched on. It is not switched on with a button: your own WhatsApp number has to be linked to Meta, and Golfly does that together with you. Click Sign me up; after that the card shows that your sign-up has been noted and Golfly will contact you. When the assistant is on, the card shows WhatsApp assistant active and the amount counts towards your monthly price. See WhatsApp assistant.

If there is an add-on on your subscription, the status card shows how your monthly amount is built up: the plan price, the add-on and the total.

Frequently asked questions

Is the subscription the same as my lesson fees?

No. Your Golfly Pro subscription is what you pay Golfly for your account. Lesson fees that clients pay come straight to you via Mollie Connect. See Payouts and Mollie fees.

Why is €0.01 charged when I activate?

That is the check payment with which Mollie creates the mandate for the automatic monthly direct debit. It is not a subscription payment. Your first monthly payment only follows after your trial period.

What happens if I do nothing after my trial period?

If the trial period ends without a mandate, your subscription goes to Payment failed. After 5 days your site goes temporarily offline and you receive an email about it. After 30 days offline the subscription becomes Expired. So activate in time.

Does my site stay online if I cancel?

Yes, until the end of your current billing period. Under Expires on you see until which date you keep access.

I have cancelled but want to continue after all. Is that possible?

Yes. As long as you are in the status Cancelled, click Reactivate subscription. If that button is off, connect your Mollie account first.

Will I be told if a payment fails?

Yes. If a direct debit fails, Golfly sends you the email "Action required: Golfly Pro payment failed". If your site goes offline after that, you will also receive an email about it.

Related

• Payouts and Mollie fees
• Setting up Mollie Connect
• Referring coaches with the referral programme
• Becoming a Founding Coach
• WhatsApp assistant