Setting quiet-hours rates

What are quiet-hours rates?

Quiet hours (also called off-peak) is a discount on your lesson price during quiet times, for example weekday daytimes. In Golfly you find it under Admin → Lessons, tab Quiet hours. You choose which days and hours get a discount, how many percent, and which lesson types stay excluded. Your regular price does not change.

How do you set quiet hours?

1. Go to Admin → Lessons, tab Quiet hours.
2. Switch on Active. As long as it is off you cannot colour in the grid.
3. If you do not yet have quiet hours, you see three templates: Weekdays, daytime (Mon to Fri 09:00 to 14:00), Weekday mornings (Mon to Fri 08:00 to 11:00) and Quiet afternoons (Mon to Thu 14:00 to 16:00). Click one to fill the grid in one go, or skip them.
4. Set your discount with the brush Discount A. With the slider you choose a percentage between 5% and 25%. If you want two levels, click + Add brush for Discount B, for example a light discount in the morning and a deeper one in the quietest afternoon hours.
5. Choose which brush is active and click or drag over the grid of days (Mon to Sun) and hours (the rows 08 to 20). Every cell you colour in gets that discount. Click a cell again to empty it.
6. Under Prices per lesson type you see for each lesson type the normal price and what clients will pay at each discount. Set the switch to Excluded for lesson types that may not receive a discount.

You do not need to save. Every change is saved automatically and you briefly see the message Saved. Golfly rounds a discounted price down to whole euros.

Confirming via WhatsApp for last-minute bookings

At the bottom of the page is the collapsible block Confirm via WhatsApp. With it you have a booking that comes in shortly before the lesson checked with you on WhatsApp first, so that you do not drive to the club for nothing.

1. Under Within how many hours? enter from how many hours before the lesson you want to confirm first (5 to 72 hours, default 24).
2. Enter your WhatsApp number, in the form +31612345678. Without a number the confirmation is off and all bookings go through directly.
3. If you like, adjust the Message to client. You can use the placeholders {date}, {time}, {lessonType}, {price} and {clientName}; Golfly fills them in.

Note: this applies to every booking within that period, including at a time without a discount. The client then sees no payment button but the button Confirm via WhatsApp. That opens WhatsApp with the completed message to you. Afterwards they read that you reply quickly and that after confirmation you will send a link to complete the booking. That booking therefore does not yet exist anywhere: you enter it in Golfly via Booking for a client or send the client a payment link.

Smart exceptions

Switch on Smart exceptions and Golfly skips the confirmation where it can safely do so:

• You already have a lesson or another calendar block that day, and the new lesson starts within three hours of the end of that block. You are there already.
• The booking comes in early enough that you will see it at your morning check. Under What time do you check your calendar in the morning? enter the time; if that is at least three hours before the lesson, the booking goes through.

On your dashboard there is also the button I'm at the club. If you switch it on, last-minute bookings for the rest of your playing day go through directly, without a WhatsApp confirmation. See At the club today.

Frequently asked questions

Do students see both the regular price and the discounted price?

Yes. Above the time choice the message "Save up to € X" appears with the highest discount for that day. Times with a discount are marked as an quiet-hours rate and show the lower price. If a student chooses such a time, it says how much they save.

Can I switch quiet hours off temporarily?

Yes. Switch Active off. Existing bookings keep their price; new bookings use the regular price again. Your coloured-in grid is kept.

Why would I exclude a lesson type?

Some lessons cost you just as much time at a quiet moment as on a busy day, such as an 18-hole course lesson. Excluding prevents you from giving a discount on those unnecessarily.

Does the discount percentage also apply to gift cards and packages?

Not for a package: a lesson always costs one credit, regardless of the time. For a gift card it does: the card covers the price at that moment, so at a quiet hour less is deducted from the balance. Someone who pays in cash or by card also pays the discounted price.

Related

• Creating and managing lesson types
• Setting your availability
• At the club today