The app install guide and the email reminder

What is the app install guide?

At <your-domain>/app there is a page that shows students step by step how to put your booking app on their phone. The page recognises the device itself and shows the right instructions for it, so a student does not have to choose.

What does a student see on /app?

• Automatic recognition: the page detects whether someone is looking on an iPhone or an Android device and starts straight at the right instructions.
• Manual tabs: if the recognition misses, a student can pick one of three tabs: Safari on iPhone, Chrome on iPhone and Chrome on Android. Each tab shows the steps that belong to that combination.
• One-tap install on Android: in Chrome on Android, a student gets a button to install the app directly, without following the separate steps.
• QR code for desktop: if someone opens the page on a computer, there is a QR code that leads to the same page on the phone. A student sitting behind a laptop can easily switch to their phone that way.
• Warning for in-app browsers: if someone opens the page from Instagram, WhatsApp or a similar app, installing does not work properly on most devices. The page recognises this and asks the student to open the link in Safari or Chrome first.

Where do students find /app?

Students reach this page through the QR code on your app flyer, through a shared link, or by going to <your-domain>/app themselves. The page is meant to be shared, not something a student stumbles upon by accident.

The email reminder

Golfly reminds students who do not have the app yet in two places in email:

• A line in the footer of every email a student gets from you.
• A prominent block in the booking confirmation email and in the email after buying a lesson package.

In most emails Golfly hides this reminder as soon as a student already has the app. Golfly recognises that from an opening of the installed app on a phone, or from an existing push notification link on their device. If a student has not opened the installed app for 60 days, the reminder comes back.

Hiding the reminder only works for emails Golfly can link to an account. That does not always work, for example for a booking made via the WhatsApp assistant and for a booking you create yourself in the calendar. In those cases a student may still see the reminder even though they already have the app. The link then simply leads to the same install page, so nothing goes wrong.

You do not need to set anything up for this. There is no separate setting to switch the reminder on or off.

Frequently asked questions

Do I need to switch something on for the install guide or the email reminder to work?

No. The page on /app and the email reminder are on by default, per student.

Why does a student no longer see the reminder in their email?

They have probably already installed the app, or used it recently. As soon as they have not been in the installed app for 60 days, the reminder comes back by itself.

A student already has the app but still sees the reminder. How is that possible?

For some emails Golfly cannot tell which account the recipient belongs to, such as a booking made via the WhatsApp assistant or one you created yourself. Golfly then shows the reminder to be on the safe side. A student who already has the app can simply ignore the line.

Does installing work if someone opens the link from Instagram or WhatsApp?

Usually not straight away. The page recognises that the link was opened in an in-app browser and asks the student to open it in Safari or Chrome first. After that, installing works as normal.

Can I change the text of the email reminder?

No. This reminder is separate from the editable texts you set up under Editing emails to clients.

Related

• Download the app flyer for students
• Turning on push notifications and installing your app
• Editing emails to clients