Coach Guide

Welcome to the Coach Guide

Here you find everything you need to run Golfly. One short article per topic, with the steps that go with your day-to-day coaching business. Can't find your question? Email support@golfly.nl.

Getting started

• The activation checklist on your home screen: the four steps that get your site ready for bookings
• Publishing your first lesson: from welcome email to bookable lesson
• What does your client see in My Account?: a tour of the client portal
• What does your client see under Recurring lesson?: status, renewing, pausing and stopping from the client portal
• Help your students complete their profile: more hooks to serve your students personally

Calendar and prices

• Setting up availability: weekly pattern, exceptions, blocks
• Working with multiple locations: adding clubs, primary location, schedule per location
• Creating and managing lesson types: duration, price, EN translation
• Setting quiet-hours rates: a discount for quiet times
• Book for a client (booking from the admin): schedule it yourself and send a Mollie link via WhatsApp
• At the club today: releasing last-minute bookings without WhatsApp confirmation
• Managing a booking: payment status, actions, rescheduling, cancelling, refunding

Payments

• Setting up Mollie Connect: connecting, troubleshooting
• Issuing refunds and handling disputes: refunds and chargebacks
• Payouts and Mollie fees: how lesson fees reach you
• Taking payment in cash or by card: recording one-off payments without a Mollie link
• Connecting ProAgenda and importing clients: moving existing clients and credits over
• Connecting iGolfInstructor: automatically blocking busy times for clients
• Connecting Google Calendar: your Golfly lessons automatically in your Google Calendar

Subscription and billing

• Your Golfly Pro subscription: activating, trial period, statuses, restoring your site, invoices and cancelling
• What Golfly earned you: the value card on your dashboard explained
• The monthly summary in your inbox: the same figures by email on the first of every month, without logging in

Selling

• Managing gift cards: creating, sending, redeeming, automatic credits
• Setting up lesson packages: bundles of credits with a validity period
• Recurring lessons: subscriptions for repeating lessons: planning, candidates, creating and managing subscriptions
• Organising group lessons and courses: one-off events and multi-day courses
• Group requests: request form for group outings, partner, status and status link
• Managing discount vouchers: creating, sharing by link or QR code, tracking redemptions
• Printing business cards: ordering QR code business cards for your Golfly page
• Downloading the app flyer: a printable A5 flyer or shareable image that helps students install the app

Your site and international

• Bilingual content with the AI translate button: NL/EN and the International Unlock
• Your link page (link in bio): one shareable link with your socials and buttons for your Instagram bio

Settings and notifications

• Push notifications and installing the app: Golfly on your home screen, instant notifications per event and channel
• Customising emails to clients: adjust the tone and text of your booking emails in your own words

Clients and lessons

• Managing clients: the client list, searching and filtering, adding clients and deleting them permanently
• Requesting the WhatsApp assistant: what it does, what it costs, what you handle yourself and how to sign up
• The WhatsApp inbox: reading along with your assistant, the statuses, the attention badge and replying yourself
• Keeping lesson notes: notes per lesson, visible to the student in My Account
• Creating report cards: a structured lesson report with focus points and drills to share with your student
• Drills: your video library: uploading practice videos and assigning them to clients, via report cards or separately per client
• Live coaching (beta): a remote private lesson and discussing swing clips; only available after activation by Golfly
• Notifications for your client: what your student sees and sets on the notifications page
• The app installation guide and the email reminder: how students install the app via /app, and when Golfly reminds them about it by email

Swing Check

• Using Swing Check: public lead funnel, inbox, reviewing and sending a review video

Growing

• Reactivation: bring back old clients and leads: ready-made personal messages for clients you are about to lose
• Messages: sending an update to all your clients: audiences, test email, sending limits and unsubscribing
• Your marketplace profile: being found by people searching on golfly.nl
• Friends programme: let your clients invite friends for a reward
• Referral programme: a free month for every coach you refer
• Founding Coach programme: first coach of a club and your Founding Coach seal
• Golfly vs ProAgenda: an honest comparison
• Your Google Business Profile: being found in Google Maps and collecting reviews

Can't find your question? Email support@golfly.nl.