Academy: the insights and what each figure means
What is on Insights?
Insights is the third tab in Academy: figures about your club's courses. You see four key figures, how the learning path is running, participants per month, figures per coach and per location, and the courses that are below their minimum.
Opening Insights
- Go to Academy.
- In the bar under the title, click Insights.
- If you have several clubs, choose at the top right the club whose figures you want to see.
Only a club admin sees this tab. If you go to this address as a scheduler anyway, the screen says "Admins only": "You can use the schedule and the courses, but the insights are for the club admin and the owner."
If your club has several linked coaches, each coach site gets its own block with the coach's name above it. The figures are not added together.
The four key figures
- Golfers: the number of different golfers with a running or paid sign-up. Someone who did three courses counts once.
- Returning: the percentage of those golfers with two or more courses, with the number underneath. If there is nobody yet, it says "Too early to say" instead of 0%.
- Ready for a follow-up: the number of golfers currently on the follow-up list. Click it to go to that list.
- Under the minimum: the number of scheduled courses with too few sign-ups.
Learning path
This table has one line per programme, in the order of your learning path. Courses without a programme are at the bottom on the line "No programme".
- Courses: the number of courses of this programme.
- Participants: the number of different golfers with a running or paid sign-up on those courses.
- Completed: the number of golfers with a confirmed sign-up on a course whose status is completed.
- Progressed: how many of those completed golfers afterwards have a sign-up on the follow-up programme, with the percentage next to it. If this programme has no follow-up in the learning path, it says "No next step". If nobody has completed yet, it says "Nobody has completed yet". In both cases 0% would suggest a drop-out that is not there.
- Occupancy: the average percentage of the maximum number of participants, across the courses of this programme. Without a course it says "No course".
- Present: the percentage present, calculated over the lessons that have been marked. If nothing has been marked yet, it says "Not ticked off yet".
- Revenue: the amount of the paid sign-ups.
Under the table is the line: "Progressed counts golfers who, after completing, have a sign-up on the follow-up programme from the learning path."
Per month
A bar chart with the number of participants per month, with the note "Participants on courses starting in that month." The series runs from twelve months back to three months ahead, so sixteen columns, and the current month is highlighted.
A course counts in the month in which its first lesson falls, not in the month in which someone booked or paid. Open As a table for the same data in numbers: Month, Courses started, Participants and Paid (at start).
Coaches and locations
Two tables side by side. Coach has courses, participants, attendance and revenue; Location has courses, participants and revenue. Courses with no coach or no location attached are at the bottom as "No coach" and "No location".
Below the minimum
A list of the courses whose first lesson is still to come and that have fewer sign-ups than their minimum. Each line shows the start date and the number against the minimum, for example "2/4". Click the title to open the course. If everything reaches the minimum, it says "All scheduled courses meet the minimum."
Courses without a scheduled first lesson are not here: there is nothing to be done about them today.
How the figures are counted
The same rules as in the figures block on the course overview:
- A cancelled course counts nowhere. Those places no longer exist and the money may be back.
- Revenue means paid, confirmed sign-ups. An outstanding payment link does not count towards it.
- Attendance only counts lessons that have actually been marked, not lessons that are still empty.
- A figure that cannot be known gets words instead of a zero.
If a coach site has not been updated yet
If a linked coach site is still running an older version, the screen says "Insights are not available here yet (older coach site)" with the name next to it. The figures of the other coaches are there as usual.
Related
Settings: locations, coaches, booking page and Academy
The parts of Settings: overview, locations and bays, coaches and team, your public booking page, the Academy settings with the invitation text, and the integrations with Mollie and TeeControl.
Clients: who comes here, when, and what is outstanding
The client list and the client card in ClubDesk: searching and filtering by segment, tag, coach and level, tagging or emailing several clients at once, the timeline of everything that happened with a client, preparing a WhatsApp or email, updating contact details, tags, households with one payer, juniors you reach through a parent, marking outstanding items as paid, creating a new client and importing an existing client file with lesson history.