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Golfly","\u002Fen\u002Fcoach\u002Fgoogle-agenda-koppelen","en\u002Fcoach\u002Fgoogle-agenda-koppelen",{"title":492,"path":493,"stem":494},"Your Google Business Profile: being found and collecting reviews","\u002Fen\u002Fcoach\u002Fgoogle-bedrijfsprofiel","en\u002Fcoach\u002Fgoogle-bedrijfsprofiel",{"title":496,"path":497,"stem":498},"Group requests: company outings, clinics and tournaments","\u002Fen\u002Fcoach\u002Fgroepsaanvragen","en\u002Fcoach\u002Fgroepsaanvragen",{"title":500,"path":501,"stem":502},"Organising group lessons and courses","\u002Fen\u002Fcoach\u002Fgroepslessen","en\u002Fcoach\u002Fgroepslessen",{"title":504,"path":505,"stem":506},"Connecting iGolfInstructor to Golfly","\u002Fen\u002Fcoach\u002Figolfinstructor-koppelen","en\u002Fcoach\u002Figolfinstructor-koppelen",{"title":508,"path":509,"stem":510},"What does your client see in My Account?","\u002Fen\u002Fcoach\u002Fklant-mijn-account","en\u002Fcoach\u002Fklant-mijn-account",{"title":512,"path":513,"stem":514},"Managing your clients: list, client card, adding and deleting","\u002Fen\u002Fcoach\u002Fklanten-beheren","en\u002Fcoach\u002Fklanten-beheren",{"title":516,"path":517,"stem":518},"Setting up lesson packages","\u002Fen\u002Fcoach\u002Flespakketten","en\u002Fcoach\u002Flespakketten",{"title":520,"path":521,"stem":522},"Lesson updates: how to stay in touch with your client","\u002Fen\u002Fcoach\u002Flesson-notes","en\u002Fcoach\u002Flesson-notes",{"title":524,"path":525,"stem":526},"Creating and managing lesson types","\u002Fen\u002Fcoach\u002Flesson-types-beheren","en\u002Fcoach\u002Flesson-types-beheren",{"title":528,"path":529,"stem":530},"Setting up your link page (link in bio)","\u002Fen\u002Fcoach\u002Flink-pagina","en\u002Fcoach\u002Flink-pagina",{"title":532,"path":533,"stem":534},"Using live coaching (beta)","\u002Fen\u002Fcoach\u002Flive-coaching","en\u002Fcoach\u002Flive-coaching",{"title":536,"path":537,"stem":538},"Working with multiple locations","\u002Fen\u002Fcoach\u002Flocaties","en\u002Fcoach\u002Flocaties",{"title":540,"path":541,"stem":542},"The monthly summary in your inbox","\u002Fen\u002Fcoach\u002Fmaandoverzicht","en\u002Fcoach\u002Fmaandoverzicht",{"title":544,"path":545,"stem":546},"Your marketplace profile: getting found on golfly.nl","\u002Fen\u002Fcoach\u002Fmarketplace-profiel","en\u002Fcoach\u002Fmarketplace-profiel",{"title":548,"path":549,"stem":550},"Notifications for your client: what your student sees and sets","\u002Fen\u002Fcoach\u002Fmeldingen-klant","en\u002Fcoach\u002Fmeldingen-klant",{"title":552,"path":553,"stem":554},"Setting up Mollie Connect","\u002Fen\u002Fcoach\u002Fmollie-connect","en\u002Fcoach\u002Fmollie-connect",{"title":556,"path":557,"stem":558},"Drills: your video library","\u002Fen\u002Fcoach\u002Foefeningen-bibliotheek","en\u002Fcoach\u002Foefeningen-bibliotheek",{"title":560,"path":561,"stem":562},"Setting quiet-hours rates","\u002Fen\u002Fcoach\u002Foff-peak-tarieven","en\u002Fcoach\u002Foff-peak-tarieven",{"title":564,"path":565,"stem":566},"At the club today (releasing last-minute bookings)","\u002Fen\u002Fcoach\u002Fop-de-baan-vandaag","en\u002Fcoach\u002Fop-de-baan-vandaag",{"title":568,"path":569,"stem":570},"Connecting ProAgenda to Golfly","\u002Fen\u002Fcoach\u002Fproagenda-koppelen","en\u002Fcoach\u002Fproagenda-koppelen",{"title":572,"path":573,"stem":574},"Helping your clients complete their profile","\u002Fen\u002Fcoach\u002Fprofiel-aanvullen-nudge","en\u002Fcoach\u002Fprofiel-aanvullen-nudge",{"title":576,"path":577,"stem":578},"Turning on push notifications and installing your app","\u002Fen\u002Fcoach\u002Fpushmeldingen","en\u002Fcoach\u002Fpushmeldingen",{"title":580,"path":581,"stem":582},"Reactivation: win back old clients and leads","\u002Fen\u002Fcoach\u002Freactivatie","en\u002Fcoach\u002Freactivatie",{"title":584,"path":585,"stem":586},"Referral programme: one free month per coach you bring in","\u002Fen\u002Fcoach\u002Freferral-programma","en\u002Fcoach\u002Freferral-programma",{"title":588,"path":589,"stem":590},"Issuing refunds and handling disputes","\u002Fen\u002Fcoach\u002Frefunds-en-disputes","en\u002Fcoach\u002Frefunds-en-disputes",{"title":592,"path":593,"stem":594},"Creating report cards for your client","\u002Fen\u002Fcoach\u002Freport-cards","en\u002Fcoach\u002Freport-cards",{"title":596,"path":597,"stem":598},"Using the Free Swing Check as a lead funnel","\u002Fen\u002Fcoach\u002Fswing-check","en\u002Fcoach\u002Fswing-check",{"title":600,"path":601,"stem":602},"Multilingual content with the AI translate button","\u002Fen\u002Fcoach\u002Ftweetalige-content","en\u002Fcoach\u002Ftweetalige-content",{"title":604,"path":605,"stem":606},"Payouts and Mollie fees","\u002Fen\u002Fcoach\u002Fuitbetalingen-en-kosten","en\u002Fcoach\u002Fuitbetalingen-en-kosten",{"title":608,"path":609,"stem":610},"What does your client see under Recurring lesson?","\u002Fen\u002Fcoach\u002Fvaste-les-klant","en\u002Fcoach\u002Fvaste-les-klant",{"title":612,"path":613,"stem":614},"Recurring lessons: subscriptions for regular lessons","\u002Fen\u002Fcoach\u002Fvaste-lessen","en\u002Fcoach\u002Fvaste-lessen",{"title":616,"path":617,"stem":618},"Creating and managing discount vouchers","\u002Fen\u002Fcoach\u002Fvouchers-beheren","en\u002Fcoach\u002Fvouchers-beheren",{"title":620,"path":621,"stem":622},"Friends programme: let clients invite friends","\u002Fen\u002Fcoach\u002Fvriendenprogramma","en\u002Fcoach\u002Fvriendenprogramma",{"title":624,"path":625,"stem":626},"What does 'What Golfly earned you' mean on your dashboard?","\u002Fen\u002Fcoach\u002Fwat-golfly-je-opleverde","en\u002Fcoach\u002Fwat-golfly-je-opleverde",{"title":628,"path":629,"stem":630},"Requesting the WhatsApp assistant","\u002Fen\u002Fcoach\u002Fwhatsapp-assistent","en\u002Fcoach\u002Fwhatsapp-assistent",{"title":632,"path":633,"stem":634},"The WhatsApp inbox: reading along with your assistant","\u002Fen\u002Fcoach\u002Fwhatsapp-inbox","en\u002Fcoach\u002Fwhatsapp-inbox",false,{"id":637,"title":608,"audience":107,"author":638,"author_credentials":639,"body":640,"covers":1065,"description":1067,"extension":1068,"last_updated":1069,"links":1070,"locale":323,"meta":1071,"navigation":1072,"path":609,"pillar":1073,"related":1074,"schema_type":1077,"seo":1078,"stem":610,"__hash__":1079},"helpArticles\u002Fen\u002Fcoach\u002Fvaste-les-klant.md","Sjoerd Ligtvoet","Founder, Golfly",{"type":641,"value":642,"toc":1049},"minimark",[643,648,661,680,691,695,704,744,754,758,765,769,772,787,790,814,817,830,834,841,866,880,890,893,916,920,932,936,947,950,953,957,960,966,970,984,990,994,1014,1023,1030,1035,1039],[644,645,647],"h2",{"id":646},"starting-a-recurring-lesson-themselves","Starting a recurring lesson themselves",[649,650,651,652,656,657,660],"p",{},"Your client does not have to wait for you. If a lesson type is in your tiers and you offer the recurring lesson on your booking page, they see the choice between ",[653,654,655],"strong",{},"One-off"," and ",[653,658,659],{},"Recurring lesson"," at that lesson type.",[649,662,663,664,666,667,670,671,674,675,679],{},"With ",[653,665,659],{}," they choose ",[653,668,669],{},"Fixed slot"," (every week or every other week, the same day and time) or ",[653,672,673],{},"Flexible"," (a fixed number of lessons per month that they schedule themselves). With Fixed slot they then choose every other week or every week and their day and time. With Flexible they use minus and plus to choose a number of lessons per month, between your lowest tier step and your maximum, with the monthly price next to it. If you have two or more steps, they appear below as cards with the price per lesson; a tap on a card sets up the lowest number of that step. They fill in email, name and phone and pay the first month via iDEAL. With Flexible they can ask for an invoice in a company name if you have invoices via Mollie switched on. How that works for you is described in ",[676,677,678],"a",{"href":613},"Recurring lessons: subscriptions for repeating lessons",".",[649,681,682,683,686,687,690],{},"They also get here via two places in My Account: the button ",[653,684,685],{},"Plan your recurring lesson"," on the empty Recurring lesson tab, and the card on their overview that appears as soon as they have booked a single lesson 3 or more times in the past 8 weeks without already having a recurring lesson. That card names the lowest price per lesson from your tiers, and only appears if that is lower than a single lesson. Both open your booking page at the right lesson type, at a location where you give that lesson type. Even a client who has booked with you before lands straight on that choice and not first on the card ",[653,688,689],{},"Book again?",". They only get that card if they simply open your booking page, without lesson type, location, gift card or voucher in the link. If they already have a recurring lesson that is waiting for payment, running or has an outstanding month, they see \"You already have a recurring lesson\" with a button to My Account; they cannot buy a second one. If they want a different number of lessons per month, they stop their recurring lesson in My Account and start a new one with the new number after their last paid month ends. Switching the number of a running recurring lesson is not possible.",[644,692,694],{"id":693},"status-lessons-and-block-progress-in-my-account","Status, lessons and block progress in My Account",[649,696,697,698,700,701,703],{},"In My Account the ",[653,699,659],{}," tab appears as soon as you offer a recurring lesson on your booking page or your client has one. Without a subscription they see \"No recurring lesson yet\" there with the button ",[653,702,685],{},". With a recurring lesson they see:",[705,706,707,715,734,737],"ul",{},[708,709,710,711,714],"li",{},"the name of the plan and their ",[653,712,713],{},"Recurring time",", for example \"Every week on Monday at 09:00\"",[708,716,717,718,721,722,725,726,729,730,733],{},"the status: ",[653,719,720],{},"Waiting for payment",", ",[653,723,724],{},"Active"," or ",[653,727,728],{},"Paused",", and with a continuous recurring lesson or a monthly credit ",[653,731,732],{},"Payment outstanding"," as soon as a month has begun without being paid. An invoice for the next month that is still outstanding does not change the status.",[708,735,736],{},"the progress in the current block, for example \"Lesson 2 of 4\", with a small bar. Golfly counts the lessons that have already taken place for this.",[708,738,739,740,743],{},"under ",[653,741,742],{},"Upcoming lessons"," the list with date and time",[649,745,746,747,749,750,753],{},"On their overview there is a smaller ",[653,748,659],{}," card with the status, the next lesson and a button ",[653,751,752],{},"Manage"," that goes to this tab.",[644,755,757],{"id":756},"renewing","Renewing",[649,759,760,761,764],{},"As soon as one lesson is left in the current block, the card \"Your next block is waiting for payment\" appears with the button ",[653,762,763],{},"Pay now",". It opens the same payment link that was also sent by email; after payment the fixed time continues without interruption. If they do not pay, they get a reminder as soon as their last lesson has taken place and a final email in the 2 days before their spot is released. If payment stays out, the recurring lesson pauses automatically and they get an email about that.",[644,766,768],{"id":767},"with-a-continuous-recurring-lesson","With a continuous recurring lesson",[649,770,771],{},"If your client has the continuous form, they see no block progress and no renewal card. Instead they see:",[705,773,774,777,780],{},[708,775,776],{},"their lessons until the end of the window, and until which date their spot is fixed. If a cancellation is running, their last lesson is shown there instead of that date, or without lessons the end date.",[708,778,779],{},"the invoices per month, with the outstanding month at the top and a button to pay",[708,781,782,783,786],{},"the block ",[653,784,785],{},"I am away for a bit",", with which they themselves report a period of absence",[649,788,789],{},"When reporting an absence they see per lesson what happens: lapses and does not go on an invoice, lapses but is already on that month's invoice and comes back as a discount on the next, or still goes ahead because the lesson falls within 24 hours.",[649,791,792,793,796,797,799,800,802,803,806,807,809,810,813],{},"They cancel themselves, with the button ",[653,794,795],{},"Stop"," and a required reason. Pausing is not possible with this form; the window instead points them to reporting an absence. Before they confirm, they read in the window when their recurring lesson stops (\"at the end of this month\", with the date) and that you refund what they had already paid for a following month. If they are at ",[653,798,732],{},", the ",[653,801,795],{}," button is not there. An invoice for the next month that is still outstanding does not hold the button back. After cancelling they read \"Your recurring lesson stops on\" with the end date and get an email with that date and their last lesson. If they had already paid a month after the end date, it says below that those lessons lapse and that you will refund that amount; the amount itself is only in their email. Until that date they can go back with ",[653,804,805],{},"Continue anyway",", unless cancelling voided an outstanding invoice for a later month or the settlement has already been made; then they read that they should contact you. While the cancellation is running, the ",[653,808,795],{}," button is not there, and they can no longer change or withdraw an absence: the ",[653,811,812],{},"Withdraw"," button is not there. Reporting a new absence is still possible.",[649,815,816],{},"Their recurring lesson runs until the end of the current month. Precisely: until the end of the last paid month that has already begun, and otherwise until the end of the current calendar month. Everything after the end date lapses, including the lessons of a month they had already paid in advance: if they had already paid November and cancel in October, their November lessons lapse and you refund that amount. An invoice for a month they have not yet paid also lapses. The amount is in their email, with the sentence that you will refund it to them yourself. That also includes credit they still had when cancelling, for example for lessons they cancelled in time and that have not yet been settled on a following invoice. If they cancel one more lesson in time after cancelling, that amount is only in your notification on the end date; they get no email about it.",[649,818,819,820,823,824,826,827,829],{},"If you stop the recurring lesson with ",[653,821,822],{},"Stop permanently",", the same end date applies and the money works the same way. In My Account they read \"Your coach has stopped this recurring lesson\", with the reason you filled in, and there is no ",[653,825,805],{}," and no ",[653,828,795],{},": they cannot reverse your stop. Their email says whether there are still lessons of the recurring lesson in their calendar.",[644,831,833],{"id":832},"with-a-monthly-credit","With a monthly credit",[649,835,836,837,840],{},"If your client has a monthly credit, nothing is scheduled for them: they buy credits every month and book their lessons themselves. At the top of the tab it says how many credits they get per month (\"Every month 4 credits, book whenever it suits you\") and at their plan it says ",[653,838,839],{},"No fixed time"," instead of a weekday and a time. They see:",[705,842,843,854,860],{},[708,844,845,846,849,850,853],{},"the card ",[653,847,848],{},"Your balance"," with how many credits they have left, and a button ",[653,851,852],{},"Book a lesson"," that takes them to your booking page. That card only appears once their first month has been paid, and the button only while credits are left.",[708,855,856,857],{},"the invoices per month, with the outstanding month at the top, the description (\"4 credits for September 2026\") and, for an outstanding invoice, the button ",[653,858,859],{},"Pay",[708,861,862,863,865],{},"on their overview the same ",[653,864,659],{}," card, with their balance instead of a next lesson",[649,867,868,869,872,873,876,877,879],{},"If you invoice this monthly credit via Mollie, such an invoice also shows the invoice number, as ",[653,870,871],{},"Invoice"," with that number after it, and a button ",[653,874,875],{},"Invoice (PDF)",". It opens the PDF via Golfly in a new tab; your client does not need anything at Mollie for that. The ",[653,878,859],{}," button simply stays as long as the invoice is outstanding. If such an invoice lapses later after all, for example because the monthly credit stops or you skip a month, your client also gets a credit note from Mollie by email; that belongs to reversing the invoice number and they do not have to do anything with it.",[649,881,882,883,886,887,889],{},"What they do not see here, because it does not exist with this form: a list of upcoming lessons, block progress, a renewal card, the ",[653,884,885],{},"Pause"," button and the block ",[653,888,785],{},". Their credits accumulate as long as their monthly credit runs and have no expiry date during that time.",[649,891,892],{},"They book on your booking page, exactly as with any other lesson package: they choose a time for the lesson type of their plan and pay with a credit.",[649,894,895,896,898,899,901,902,904,905,907,908,911,912,915],{},"They can stop themselves with a running monthly credit, with the button ",[653,897,795],{}," and a required reason. Unlike with the block form, they get no suggestion to pause, because that is not possible here. After that they read \"Your recurring lesson stops on\" with the end date, the ",[653,900,795],{}," button is no longer there, and until that date they can go back with ",[653,903,805],{},", unless cancelling voided an outstanding invoice for a later month. If you stop the monthly credit with ",[653,906,822],{},", the same end date applies, but they cannot reverse that. Their monthly credit runs until the end of the last month they have paid for, even if that has yet to begin; outstanding invoices lapse, and there is nothing to refund, because the credits of a paid month are already in their name. On the end date their remaining credits stay valid, for as long as applied when their monthly credit began (the setting ",[653,909,910],{},"Credits stay valid ... months after cancelling"," on the ",[653,913,914],{},"Price tiers"," tab, by default 12 months), just like with a package. From then on that date is shown at their credit and in the email they receive: \"Your remaining 3 credits stay valid until ...\".",[644,917,919],{"id":918},"pausing","Pausing",[649,921,922,923,925,926,928,929,679],{},"With an active recurring lesson there is a ",[653,924,885],{}," button. The window says: future lessons in this block are cancelled, the credits are kept. A reason is optional. After that the subscription is ",[653,927,728],{}," and the client sees how they can start again themselves. You can also resume them yourself from ",[653,930,931],{},"Admin → Recurring lessons",[644,933,935],{"id":934},"starting-again-after-a-pause","Starting again after a pause",[649,937,938,939,942,943,946],{},"If the recurring lesson is paused, for whatever reason, the client sees \"Your recurring lesson is paused. Your fixed time has been released\" and below it the block ",[653,940,941],{},"Start again",". There they choose a weekday and time from the moments where a whole block fits (the same choice as when booking), see their new lesson dates, and click ",[653,944,945],{},"Resume and pay",". They pay the block straight away via iDEAL.",[649,948,949],{},"The plan and location are fixed: this resumes the subscription that already existed, at the same block price. If your client wants something different, for example a different lesson type, they book a new recurring lesson via the booking page. They do choose the start time again, because with a pause the old time is released in your calendar.",[649,951,952],{},"After paying they return to the tab and see \"We are processing your payment\" until the lessons are fixed. If the payment fails, it says nothing has been charged and the recurring lesson is still paused; they can try again straight away. As soon as the payment is in, you get a notification.",[644,954,956],{"id":955},"messages-after-an-unpaid-renewal","Messages after an unpaid renewal",[649,958,959],{},"If the recurring lesson paused because a renewal was not paid, you can have Golfly email the client twice: 7 and 30 days after the pause. They then read that their old time is free again and that they can choose a new moment themselves, with a link to the tab above. At the bottom is an unsubscribe link; if they unsubscribe, they get nothing more about this.",[649,961,962,963,965],{},"This is off by default and only concerns unpaid renewals. If the client pauses themselves, or you pause them, Golfly sends nothing about it. See ",[676,964,678],{"href":613}," for switching it on and the text.",[644,967,969],{"id":968},"stopping","Stopping",[649,971,972,973,975,976,979,980,983],{},"This is about a recurring lesson in blocks; cancelling a continuous recurring lesson and a monthly credit is described above. The ",[653,974,795],{}," button is there for an active or paused recurring lesson. The window first points to pausing (\"Are you sure? You can also pause, then everything stays ready\") with the button ",[653,977,978],{},"Pause instead",". If they stop anyway, a reason is required and they confirm with ",[653,981,982],{},"Yes, stop",". The current block simply runs out: only the automatic renewal lapses, no scheduled lesson is cancelled. You get a notification of that.",[649,985,986,987,989],{},"While the block is still running, the client sees the message \"Your recurring lesson stops after this block\" with their reason and a button ",[653,988,805],{},". That works as long as there is still at least one confirmed lesson in the block. If the last lesson has already taken place, Golfly says the recurring lesson has already ended and that they should contact you to start again.",[644,991,993],{"id":992},"what-does-the-coach-see","What does the coach see?",[649,995,996,997,999,1000,1003,1004,1007,1008,1010,1011,1013],{},"On the subscription's detail page (",[653,998,931],{},") and in the list on the ",[653,1001,1002],{},"Subscriptions"," tab you immediately see the badge ",[653,1005,1006],{},"Renewal stopped by client"," as soon as they stop, until their block has ended. On the detail page their reason is shown below it. If they pause themselves, the status goes to ",[653,1009,728],{},"; they can then start again themselves and you can also resume them. If they resume themselves and pay, you get a notification, so that the fixed time that reappears in your calendar is no surprise. This stopping by the client is lighter than your own ",[653,1012,822],{}," button, which with a block immediately cancels all scheduled lessons.",[649,1015,1016,1017,1019,1020,1022],{},"With a continuous recurring lesson or a monthly credit, the status after a cancellation stays as it was until the end date. On the detail page the end date is then shown under the heading, for example \"Stops on 31 October 2026\", with the day they cancelled and their reason. In the list on the ",[653,1018,1002],{}," tab, \"Stops on 31 Oct\" is shown next to the status. While their cancellation is running, ",[653,1021,822],{}," is not there.",[649,1024,1025,1026,1029],{},"If your client cancels, you get a notification with the end date, by email, in the app and as a push notification. Their reason is not in that notification, but it is on the detail page. On the end date a second notification follows: with a continuous recurring lesson with the amount you still have to refund them, or that you do not have to refund them anything, and with a monthly credit with their remaining credits and until when they are valid. If the end date falls on the day of cancelling itself, you immediately get only that second notification. From the end date the status is ",[653,1027,1028],{},"Stopped",". If they withdraw their cancellation, you get a notification of that too.",[649,1031,1032,1033,679],{},"With a continuous recurring lesson and a monthly credit, it makes no difference for the end date and the money whether they cancel or you stop. The only difference: they can withdraw their own cancellation until the end date, your stop they cannot. See ",[676,1034,678],{"href":613},[644,1036,1038],{"id":1037},"related","Related",[705,1040,1041,1045],{},[708,1042,1043],{},[676,1044,678],{"href":613},[708,1046,1047],{},[676,1048,508],{"href":509},{"title":1050,"searchDepth":1051,"depth":1052,"links":1053},"",1,2,[1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064],{"id":646,"depth":1052,"text":647},{"id":693,"depth":1052,"text":694},{"id":756,"depth":1052,"text":757},{"id":767,"depth":1052,"text":768},{"id":832,"depth":1052,"text":833},{"id":918,"depth":1052,"text":919},{"id":934,"depth":1052,"text":935},{"id":955,"depth":1052,"text":956},{"id":968,"depth":1052,"text":969},{"id":992,"depth":1052,"text":993},{"id":1037,"depth":1052,"text":1038},[1066],"mijn-account\u002Fvaste-les","Starting by themselves via the booking page, status, upcoming lessons and block progress, their monthly credit, renewing, pausing, stopping and starting again by themselves: the Recurring lesson tab in My Account explained.","md","2026-11-09",null,{},true,"customer-experience",[1075,1076],"vaste-lessen","klant-mijn-account","Article",{"title":608,"description":1067},"neny2o8FCb_prem4wxaLortku6i2UjC-5q_WhiqfzWE",[1081,1083],{"title":604,"path":605,"stem":606,"description":1082,"children":-1},"How lesson payments reach you via Mollie, what the block Your money flow shows, and what you can and cannot find on the Payments page.",{"title":612,"path":613,"stem":614,"description":1084,"children":-1},"Setting up a price tier per lesson type, creating templates in blocks, ongoing or as a monthly credit, recognising candidates and creating, pausing, resuming and stopping subscriptions. Plus how renewal and win-back work.",1794558423084]