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Golfly","\u002Fen\u002Fcoach\u002Fgoogle-agenda-koppelen","en\u002Fcoach\u002Fgoogle-agenda-koppelen",{"title":492,"path":493,"stem":494},"Your Google Business Profile: being found and collecting reviews","\u002Fen\u002Fcoach\u002Fgoogle-bedrijfsprofiel","en\u002Fcoach\u002Fgoogle-bedrijfsprofiel",{"title":496,"path":497,"stem":498},"Group requests: company outings, clinics and tournaments","\u002Fen\u002Fcoach\u002Fgroepsaanvragen","en\u002Fcoach\u002Fgroepsaanvragen",{"title":500,"path":501,"stem":502},"Organising group lessons and courses","\u002Fen\u002Fcoach\u002Fgroepslessen","en\u002Fcoach\u002Fgroepslessen",{"title":504,"path":505,"stem":506},"Connecting iGolfInstructor to Golfly","\u002Fen\u002Fcoach\u002Figolfinstructor-koppelen","en\u002Fcoach\u002Figolfinstructor-koppelen",{"title":508,"path":509,"stem":510},"What does your client see in My Account?","\u002Fen\u002Fcoach\u002Fklant-mijn-account","en\u002Fcoach\u002Fklant-mijn-account",{"title":512,"path":513,"stem":514},"Managing your clients: list, client card, adding and deleting","\u002Fen\u002Fcoach\u002Fklanten-beheren","en\u002Fcoach\u002Fklanten-beheren",{"title":516,"path":517,"stem":518},"Setting up lesson packages","\u002Fen\u002Fcoach\u002Flespakketten","en\u002Fcoach\u002Flespakketten",{"title":520,"path":521,"stem":522},"Lesson updates: how to stay in touch with your client","\u002Fen\u002Fcoach\u002Flesson-notes","en\u002Fcoach\u002Flesson-notes",{"title":524,"path":525,"stem":526},"Creating and managing lesson types","\u002Fen\u002Fcoach\u002Flesson-types-beheren","en\u002Fcoach\u002Flesson-types-beheren",{"title":528,"path":529,"stem":530},"Setting up your link page (link in bio)","\u002Fen\u002Fcoach\u002Flink-pagina","en\u002Fcoach\u002Flink-pagina",{"title":532,"path":533,"stem":534},"Using live coaching (beta)","\u002Fen\u002Fcoach\u002Flive-coaching","en\u002Fcoach\u002Flive-coaching",{"title":536,"path":537,"stem":538},"Working with multiple locations","\u002Fen\u002Fcoach\u002Flocaties","en\u002Fcoach\u002Flocaties",{"title":540,"path":541,"stem":542},"The monthly summary in your inbox","\u002Fen\u002Fcoach\u002Fmaandoverzicht","en\u002Fcoach\u002Fmaandoverzicht",{"title":544,"path":545,"stem":546},"Your marketplace profile: getting found on golfly.nl","\u002Fen\u002Fcoach\u002Fmarketplace-profiel","en\u002Fcoach\u002Fmarketplace-profiel",{"title":548,"path":549,"stem":550},"Notifications for your client: what your student sees and sets","\u002Fen\u002Fcoach\u002Fmeldingen-klant","en\u002Fcoach\u002Fmeldingen-klant",{"title":552,"path":553,"stem":554},"Setting up Mollie Connect","\u002Fen\u002Fcoach\u002Fmollie-connect","en\u002Fcoach\u002Fmollie-connect",{"title":556,"path":557,"stem":558},"Drills: your video library","\u002Fen\u002Fcoach\u002Foefeningen-bibliotheek","en\u002Fcoach\u002Foefeningen-bibliotheek",{"title":560,"path":561,"stem":562},"Setting quiet-hours rates","\u002Fen\u002Fcoach\u002Foff-peak-tarieven","en\u002Fcoach\u002Foff-peak-tarieven",{"title":564,"path":565,"stem":566},"At the club today (releasing last-minute bookings)","\u002Fen\u002Fcoach\u002Fop-de-baan-vandaag","en\u002Fcoach\u002Fop-de-baan-vandaag",{"title":568,"path":569,"stem":570},"Connecting ProAgenda to Golfly","\u002Fen\u002Fcoach\u002Fproagenda-koppelen","en\u002Fcoach\u002Fproagenda-koppelen",{"title":572,"path":573,"stem":574},"Helping your clients complete their profile","\u002Fen\u002Fcoach\u002Fprofiel-aanvullen-nudge","en\u002Fcoach\u002Fprofiel-aanvullen-nudge",{"title":576,"path":577,"stem":578},"Turning on push notifications and installing your app","\u002Fen\u002Fcoach\u002Fpushmeldingen","en\u002Fcoach\u002Fpushmeldingen",{"title":580,"path":581,"stem":582},"Reactivation: win back old clients and leads","\u002Fen\u002Fcoach\u002Freactivatie","en\u002Fcoach\u002Freactivatie",{"title":584,"path":585,"stem":586},"Referral programme: one free month per coach you bring in","\u002Fen\u002Fcoach\u002Freferral-programma","en\u002Fcoach\u002Freferral-programma",{"title":588,"path":589,"stem":590},"Issuing refunds and handling disputes","\u002Fen\u002Fcoach\u002Frefunds-en-disputes","en\u002Fcoach\u002Frefunds-en-disputes",{"title":592,"path":593,"stem":594},"Creating report cards for your client","\u002Fen\u002Fcoach\u002Freport-cards","en\u002Fcoach\u002Freport-cards",{"title":596,"path":597,"stem":598},"Using the Free Swing Check as a lead funnel","\u002Fen\u002Fcoach\u002Fswing-check","en\u002Fcoach\u002Fswing-check",{"title":600,"path":601,"stem":602},"Multilingual content with the AI translate button","\u002Fen\u002Fcoach\u002Ftweetalige-content","en\u002Fcoach\u002Ftweetalige-content",{"title":604,"path":605,"stem":606},"Payouts and Mollie fees","\u002Fen\u002Fcoach\u002Fuitbetalingen-en-kosten","en\u002Fcoach\u002Fuitbetalingen-en-kosten",{"title":608,"path":609,"stem":610},"What does your client see under Recurring lesson?","\u002Fen\u002Fcoach\u002Fvaste-les-klant","en\u002Fcoach\u002Fvaste-les-klant",{"title":612,"path":613,"stem":614},"Recurring lessons: subscriptions for regular lessons","\u002Fen\u002Fcoach\u002Fvaste-lessen","en\u002Fcoach\u002Fvaste-lessen",{"title":616,"path":617,"stem":618},"Creating and managing discount vouchers","\u002Fen\u002Fcoach\u002Fvouchers-beheren","en\u002Fcoach\u002Fvouchers-beheren",{"title":620,"path":621,"stem":622},"Friends programme: let clients invite friends","\u002Fen\u002Fcoach\u002Fvriendenprogramma","en\u002Fcoach\u002Fvriendenprogramma",{"title":624,"path":625,"stem":626},"What does 'What Golfly earned you' mean on your dashboard?","\u002Fen\u002Fcoach\u002Fwat-golfly-je-opleverde","en\u002Fcoach\u002Fwat-golfly-je-opleverde",{"title":628,"path":629,"stem":630},"Requesting the WhatsApp assistant","\u002Fen\u002Fcoach\u002Fwhatsapp-assistent","en\u002Fcoach\u002Fwhatsapp-assistent",{"title":632,"path":633,"stem":634},"The WhatsApp inbox: reading along with your assistant","\u002Fen\u002Fcoach\u002Fwhatsapp-inbox","en\u002Fcoach\u002Fwhatsapp-inbox",false,{"id":637,"title":580,"audience":107,"author":638,"author_credentials":639,"body":640,"covers":883,"description":885,"extension":886,"last_updated":887,"links":888,"locale":323,"meta":889,"navigation":890,"path":581,"pillar":891,"related":892,"schema_type":896,"seo":897,"stem":582,"__hash__":898},"helpArticles\u002Fen\u002Fcoach\u002Freactivatie.md","Sjoerd Ligtvoet","Founder, Golfly",{"type":641,"value":642,"toc":866},"minimark",[643,648,656,659,663,666,700,707,711,714,757,764,767,779,783,793,797,817,820,824,829,832,836,839,843,846,850],[644,645,647],"h2",{"id":646},"what-is-reactivation","What is Reactivation?",[649,650,651,655],"p",{},[652,653,654],"strong",{},"Admin → Reactivation"," lists the clients you are at risk of losing: outstanding lesson credit, leads who never booked and clients who dropped off. For each person you have Golfly draft a message, adjust it and send it via WhatsApp or email. Golfly never sends anything unless you press the button.",[649,657,658],{},"Reactivation is not switched on by default. If you do not see it in your menu, it is not yet enabled for your account.",[644,660,662],{"id":661},"who-is-on-the-list","Who is on the list?",[649,664,665],{},"The list is recalculated from your own data on every visit, from warm to cold:",[667,668,669,676,682,688,694],"ol",{},[670,671,672,675],"li",{},[652,673,674],{},"Outstanding lesson credit",": clients with paid, unused lessons, including those whose package expired in the last 90 days. This is your warmest group.",[670,677,678,681],{},[652,679,680],{},"Cancelled, never booked",": a lesson was once scheduled and did not go ahead, and then it went quiet.",[670,683,684,687],{},[652,685,686],{},"Swing Check without a lesson",": they sent in a swing video but never booked.",[670,689,690,693],{},[652,691,692],{},"Leads, never booked",": they are in your client list but never booked.",[670,695,696,699],{},[652,697,698],{},"Inactive (60+ days)",": they used to train with you, but their last lesson was more than 60 days ago.",[649,701,702,703,706],{},"Not on the list: anyone with a future lesson booked, anyone who booked in the last 30 days, anyone who received a message from you in the last 30 days, anyone marked ",[652,704,705],{},"Stop contacting",", or anyone with neither an email address nor a phone number. If there is nobody, it says \"Nobody to contact. As it should be.\"",[644,708,710],{"id":709},"how-to-work-through-the-list","How to work through the list",[649,712,713],{},"On the left is the list per group, with how many are still to do in each group. On the right is the work area.",[667,715,716,719,731,746],{},[670,717,718],{},"Click a name on the left. On the right you see who it is and why they are on the list, for example \"8 lessons credit · Package name\" and \"Expires 10 Aug 2026\".",[670,720,721,722,725,726,730],{},"Click ",[652,723,724],{},"Write message",". Golfly has an AI model write a short message (three to five sentences, starting with your name, ending with \"Best, ",[727,728,729],"span",{},"your name","\") with a booking link in it. Edit the text as you like; it stays your message. The model does not invent prices or promises.",[670,732,733,734,737,738,741,742,745],{},"Send it. With ",[652,735,736],{},"WhatsApp",", your own WhatsApp opens with the message ready; you press send. With ",[652,739,740],{},"Send email",", Golfly sends the email straight away from your sender address, with a fixed subject line per group (for example \"Je hebt nog lessen tegoed\" or \"Hoe gaat het met je golf?\"; the subject lines are in Dutch) and an unsubscribe link at the bottom. With ",[652,743,744],{},"Copy"," you put the text on your clipboard.",[670,747,748,749,752,753,756],{},"The name gets a tick and you see \"Sent on ",[727,750,751],{},"date and time","\". Click ",[652,754,755],{},"Next"," for the next client who has not had a message yet, or pick one on the left yourself.",[649,758,759,760,763],{},"Marked by mistake? Click ",[652,761,762],{},"undo"," next to the sent message; it then no longer counts. An email that has already been sent is not recalled by this.",[649,765,766],{},"Watch the yellow warnings in the work area:",[768,769,770,773,776],"ul",{},[670,771,772],{},"\"Package has expired\": the message promises that you will restore the credit. Only send it if you really will, and extend the package in your admin afterwards.",[670,774,775],{},"\"No email address known, only WhatsApp is possible.\"",[670,777,778],{},"With three or more cancelled bookings: first check the client card for unfinished payments.",[644,780,782],{"id":781},"does-someone-not-want-messages","Does someone not want messages?",[649,784,721,785,787,788,792],{},[652,786,705],{},". The client disappears from the reactivation list. On the client card there is a bell for this, \"Do not contact for reactivation\"; you can switch it off there again. If a client clicks \"Unsubscribe\" in a reactivation email, this happens automatically. Such a client still receives booking confirmations, payment information and a personal message that you send from the client card (see ",[789,790,791],"a",{"href":513},"Managing your clients",").",[644,794,796],{"id":795},"what-do-the-figures-at-the-top-mean","What do the figures at the top mean?",[768,798,799,805,811],{},[670,800,801,804],{},[652,802,803],{},"Messages sent",": all reactivation messages, with below them the number from the last 30 days.",[670,806,807,810],{},[652,808,809],{},"Clients won back",": clients who booked a lesson or bought a package within 30 days of your message. \"Via link\" means they booked through the link in one of your messages.",[670,812,813,816],{},[652,814,815],{},"Revenue won back",": the revenue from those bookings and packages, excluding cancelled or refunded bookings.",[649,818,819],{},"Below that is the same count per group.",[644,821,823],{"id":822},"frequently-asked-questions","Frequently asked questions",[825,826,828],"h3",{"id":827},"i-see-could-not-create-the-draft","I see \"Could not create the draft\"",[649,830,831],{},"Writing the message via AI did not work. Try again or write the message yourself in the text box.",[825,833,835],{"id":834},"i-see-this-client-has-unsubscribed-from-messages","I see \"This client has unsubscribed from messages.\"",[649,837,838],{},"The client clicked the unsubscribe link after the draft was made. Then send nothing.",[825,840,842],{"id":841},"does-a-client-receive-several-messages-automatically","Does a client receive several messages automatically?",[649,844,845],{},"No. There is no automatic sequence. You send each message yourself, and anyone who received a message in the last 30 days does not reappear on the list.",[644,847,849],{"id":848},"related","Related",[768,851,852,856,861],{},[670,853,854],{},[789,855,791],{"href":513},[670,857,858],{},[789,859,860],{"href":625},"What Golfly delivered for you",[670,862,863],{},[789,864,865],{"href":597},"Free Swing Check",{"title":867,"searchDepth":868,"depth":869,"links":870},"",1,2,[871,872,873,874,875,876,882],{"id":646,"depth":869,"text":647},{"id":661,"depth":869,"text":662},{"id":709,"depth":869,"text":710},{"id":781,"depth":869,"text":782},{"id":795,"depth":869,"text":796},{"id":822,"depth":869,"text":823,"children":877},[878,880,881],{"id":827,"depth":879,"text":828},3,{"id":834,"depth":879,"text":835},{"id":841,"depth":879,"text":842},{"id":848,"depth":869,"text":849},[884],"admin\u002Freactivatie","Who ends up on your reactivation list, how to have a draft message written per client and send it via WhatsApp or email, and what the figures at the top count.","md","2026-11-12",null,{},true,"billing-and-growth",[893,894,895],"klanten-beheren","wat-golfly-je-opleverde","swing-check","HowTo",{"title":580,"description":885},"B3t0WjqwZDZLLkPcicEJSRhFaEq0kOuGGwX-vn1iGRc",[900,902],{"title":576,"path":577,"stem":578,"description":901,"children":-1},"Where you turn on push notifications, what applies per device and per event, which events do and do not send a push, and why the button does nothing on some sites.",{"title":584,"path":585,"stem":586,"description":903,"children":-1},"How to earn a free month per coach you bring in with your referral link, what the statuses and limits are, and why the link currently still has to be reported by hand.",1794558427926]