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Golfly","\u002Fen\u002Fcoach\u002Fgoogle-agenda-koppelen","en\u002Fcoach\u002Fgoogle-agenda-koppelen",{"title":492,"path":493,"stem":494},"Your Google Business Profile: being found and collecting reviews","\u002Fen\u002Fcoach\u002Fgoogle-bedrijfsprofiel","en\u002Fcoach\u002Fgoogle-bedrijfsprofiel",{"title":496,"path":497,"stem":498},"Group requests: company outings, clinics and tournaments","\u002Fen\u002Fcoach\u002Fgroepsaanvragen","en\u002Fcoach\u002Fgroepsaanvragen",{"title":500,"path":501,"stem":502},"Organising group lessons and courses","\u002Fen\u002Fcoach\u002Fgroepslessen","en\u002Fcoach\u002Fgroepslessen",{"title":504,"path":505,"stem":506},"Connecting iGolfInstructor to Golfly","\u002Fen\u002Fcoach\u002Figolfinstructor-koppelen","en\u002Fcoach\u002Figolfinstructor-koppelen",{"title":508,"path":509,"stem":510},"What does your client see in My Account?","\u002Fen\u002Fcoach\u002Fklant-mijn-account","en\u002Fcoach\u002Fklant-mijn-account",{"title":512,"path":513,"stem":514},"Managing your clients: list, client card, adding and deleting","\u002Fen\u002Fcoach\u002Fklanten-beheren","en\u002Fcoach\u002Fklanten-beheren",{"title":516,"path":517,"stem":518},"Setting up lesson packages","\u002Fen\u002Fcoach\u002Flespakketten","en\u002Fcoach\u002Flespakketten",{"title":520,"path":521,"stem":522},"Lesson updates: how to stay in touch with your client","\u002Fen\u002Fcoach\u002Flesson-notes","en\u002Fcoach\u002Flesson-notes",{"title":524,"path":525,"stem":526},"Creating and managing lesson types","\u002Fen\u002Fcoach\u002Flesson-types-beheren","en\u002Fcoach\u002Flesson-types-beheren",{"title":528,"path":529,"stem":530},"Setting up your link page (link in bio)","\u002Fen\u002Fcoach\u002Flink-pagina","en\u002Fcoach\u002Flink-pagina",{"title":532,"path":533,"stem":534},"Using live coaching (beta)","\u002Fen\u002Fcoach\u002Flive-coaching","en\u002Fcoach\u002Flive-coaching",{"title":536,"path":537,"stem":538},"Working with multiple locations","\u002Fen\u002Fcoach\u002Flocaties","en\u002Fcoach\u002Flocaties",{"title":540,"path":541,"stem":542},"The monthly summary in your inbox","\u002Fen\u002Fcoach\u002Fmaandoverzicht","en\u002Fcoach\u002Fmaandoverzicht",{"title":544,"path":545,"stem":546},"Your marketplace profile: getting found on golfly.nl","\u002Fen\u002Fcoach\u002Fmarketplace-profiel","en\u002Fcoach\u002Fmarketplace-profiel",{"title":548,"path":549,"stem":550},"Notifications for your client: what your student sees and sets","\u002Fen\u002Fcoach\u002Fmeldingen-klant","en\u002Fcoach\u002Fmeldingen-klant",{"title":552,"path":553,"stem":554},"Setting up Mollie Connect","\u002Fen\u002Fcoach\u002Fmollie-connect","en\u002Fcoach\u002Fmollie-connect",{"title":556,"path":557,"stem":558},"Drills: your video library","\u002Fen\u002Fcoach\u002Foefeningen-bibliotheek","en\u002Fcoach\u002Foefeningen-bibliotheek",{"title":560,"path":561,"stem":562},"Setting quiet-hours rates","\u002Fen\u002Fcoach\u002Foff-peak-tarieven","en\u002Fcoach\u002Foff-peak-tarieven",{"title":564,"path":565,"stem":566},"At the club today (releasing last-minute bookings)","\u002Fen\u002Fcoach\u002Fop-de-baan-vandaag","en\u002Fcoach\u002Fop-de-baan-vandaag",{"title":568,"path":569,"stem":570},"Connecting ProAgenda to Golfly","\u002Fen\u002Fcoach\u002Fproagenda-koppelen","en\u002Fcoach\u002Fproagenda-koppelen",{"title":572,"path":573,"stem":574},"Helping your clients complete their profile","\u002Fen\u002Fcoach\u002Fprofiel-aanvullen-nudge","en\u002Fcoach\u002Fprofiel-aanvullen-nudge",{"title":576,"path":577,"stem":578},"Turning on push notifications and installing your app","\u002Fen\u002Fcoach\u002Fpushmeldingen","en\u002Fcoach\u002Fpushmeldingen",{"title":580,"path":581,"stem":582},"Reactivation: win back old clients and leads","\u002Fen\u002Fcoach\u002Freactivatie","en\u002Fcoach\u002Freactivatie",{"title":584,"path":585,"stem":586},"Referral programme: one free month per coach you bring in","\u002Fen\u002Fcoach\u002Freferral-programma","en\u002Fcoach\u002Freferral-programma",{"title":588,"path":589,"stem":590},"Issuing refunds and handling disputes","\u002Fen\u002Fcoach\u002Frefunds-en-disputes","en\u002Fcoach\u002Frefunds-en-disputes",{"title":592,"path":593,"stem":594},"Creating report cards for your client","\u002Fen\u002Fcoach\u002Freport-cards","en\u002Fcoach\u002Freport-cards",{"title":596,"path":597,"stem":598},"Using the Free Swing Check as a lead funnel","\u002Fen\u002Fcoach\u002Fswing-check","en\u002Fcoach\u002Fswing-check",{"title":600,"path":601,"stem":602},"Multilingual content with the AI translate button","\u002Fen\u002Fcoach\u002Ftweetalige-content","en\u002Fcoach\u002Ftweetalige-content",{"title":604,"path":605,"stem":606},"Payouts and Mollie fees","\u002Fen\u002Fcoach\u002Fuitbetalingen-en-kosten","en\u002Fcoach\u002Fuitbetalingen-en-kosten",{"title":608,"path":609,"stem":610},"What does your client see under Recurring lesson?","\u002Fen\u002Fcoach\u002Fvaste-les-klant","en\u002Fcoach\u002Fvaste-les-klant",{"title":612,"path":613,"stem":614},"Recurring lessons: subscriptions for regular lessons","\u002Fen\u002Fcoach\u002Fvaste-lessen","en\u002Fcoach\u002Fvaste-lessen",{"title":616,"path":617,"stem":618},"Creating and managing discount vouchers","\u002Fen\u002Fcoach\u002Fvouchers-beheren","en\u002Fcoach\u002Fvouchers-beheren",{"title":620,"path":621,"stem":622},"Friends programme: let clients invite friends","\u002Fen\u002Fcoach\u002Fvriendenprogramma","en\u002Fcoach\u002Fvriendenprogramma",{"title":624,"path":625,"stem":626},"What does 'What Golfly earned you' mean on your dashboard?","\u002Fen\u002Fcoach\u002Fwat-golfly-je-opleverde","en\u002Fcoach\u002Fwat-golfly-je-opleverde",{"title":628,"path":629,"stem":630},"Requesting the WhatsApp assistant","\u002Fen\u002Fcoach\u002Fwhatsapp-assistent","en\u002Fcoach\u002Fwhatsapp-assistent",{"title":632,"path":633,"stem":634},"The WhatsApp inbox: reading along with your assistant","\u002Fen\u002Fcoach\u002Fwhatsapp-inbox","en\u002Fcoach\u002Fwhatsapp-inbox",false,{"id":637,"title":552,"audience":107,"author":638,"author_credentials":639,"body":640,"covers":979,"description":981,"extension":982,"last_updated":983,"links":984,"locale":323,"meta":985,"navigation":986,"path":553,"pillar":987,"related":988,"schema_type":993,"seo":994,"stem":554,"__hash__":995},"helpArticles\u002Fen\u002Fcoach\u002Fmollie-connect.md","Sjoerd Ligtvoet","Founder, Golfly",{"type":641,"value":642,"toc":959},"minimark",[643,648,652,656,698,701,704,708,746,749,753,775,778,804,819,823,849,853,877,884,888,893,899,903,909,913,919,923,929,933,936,940],[644,645,647],"h2",{"id":646},"what-is-mollie-connect","What is Mollie Connect?",[649,650,651],"p",{},"Mollie Connect is the link between Golfly and your own Mollie account. All online payments from students come straight into your Mollie account; Golfly never touches the money. Payouts to your bank account are arranged by Mollie, according to your settings there.",[644,653,655],{"id":654},"how-do-you-connect-your-mollie-account","How do you connect your Mollie account?",[657,658,659,672,678,681,684],"ol",{},[660,661,662,663,667,668,671],"li",{},"Go to ",[664,665,666],"strong",{},"Admin → Integrations",". At the top is the card ",[664,669,670],{},"Payments via Mollie",".",[660,673,674,675,671],{},"Click ",[664,676,677],{},"Connect with Mollie",[660,679,680],{},"You are taken from golfly.nl to Mollie. Sign in or create an account there.",[660,682,683],{},"Give Golfly permission. Golfly asks for rights to create and read payments and payment links, to make and read refunds, and to read your payouts, your profile, your organisation details and the status of your Mollie application.",[660,685,686,687,690,691,693,694,697],{},"You return to ",[664,688,689],{},"Integrations"," with the message \"Mollie connected!\". In the card ",[664,692,670],{}," it now says ",[664,695,696],{},"Mollie connected on"," with the date.",[649,699,700],{},"From that moment clients see iDEAL on your booking page. You do not need to switch anything on for that.",[649,702,703],{},"The WhatsApp card on the same page is a separate connection. It does not change your Mollie account or existing payments.",[644,705,707],{"id":706},"the-messages-in-the-payments-via-mollie-card","The messages in the Payments via Mollie card",[709,710,711,721,731,737],"ul",{},[660,712,713,716,717,720],{},[664,714,715],{},"Reconnect Mollie"," (blue). Your connection is older and lacks rights that Golfly now needs, for example to show refunds and payouts. Your payments keep working. Click ",[664,718,719],{},"Reconnect"," and go through Mollie once more.",[660,722,723,726,727,730],{},[664,724,725],{},"Activate payment methods in Mollie"," (orange). Your account is connected, but no payment method is switched on yet. In Mollie go to ",[664,728,729],{},"Website profiles"," and switch on at least iDEAL.",[660,732,733,736],{},[664,734,735],{},"Not yet activated for live payments"," (orange). Your account is connected, but Mollie does not yet allow real payments. Finish the onboarding in your Mollie dashboard.",[660,738,739,742,743,671],{},[664,740,741],{},"Status could not be loaded"," (red). Golfly could not fetch your settings, so whether you are connected is unknown at that moment. Click ",[664,744,745],{},"Try again",[649,747,748],{},"If you see none of these messages, everything is in order.",[644,750,752],{"id":751},"vat-invoices-via-mollie","VAT invoices via Mollie",[649,754,755,756,758,759,762,763,767,768,771,772,671],{},"Below the messages is the block ",[664,757,752],{},", with a switch. If you switch it on, Golfly connects to the invoices of your Mollie account and the card ",[664,760,761],{},"Invoice details (business)"," appears on the client card (see ",[764,765,766],"a",{"href":513},"Managing your clients","). With the switch on you can have a monthly balance invoiced via Mollie: Mollie creates the invoice with an invoice number and VAT, emails it to your client itself and lets them pay via the payment link on that invoice. Golfly marks the invoice as paid as soon as Mollie reports the payment, with a nightly check as a safety net for a missed notification; see ",[764,769,770],{"href":613},"Recurring lessons",". You can also sell a lesson package on invoice from the client card, see ",[764,773,774],{"href":517},"Lesson packages",[649,776,777],{},"To switch it on you need two things:",[657,779,780,794],{},[660,781,782,783,786,787,790,791,793],{},"Activate ",[664,784,785],{},"Invoicing"," in your Mollie dashboard (menu ",[664,788,789],{},"More",", then ",[664,792,785],{},") and enter your chamber of commerce (KvK) number, VAT number and logo there. Those details appear on the invoice.",[660,795,796,797,800,801,803],{},"If the blue message ",[664,798,799],{},"Reconnect Mollie for invoices"," is shown, click ",[664,802,719],{},". Your payments keep working.",[649,805,806,807,810,811,814,815,818],{},"After switching it on, a field ",[664,808,809],{},"VAT rate on the invoice"," (default 21 percent) appears with a ",[664,812,813],{},"Save"," button, and the line \"Mollie payment notifications are connected\". If you see ",[664,816,817],{},"Invoicing status not loaded"," instead, Mollie returned an error: reconnect or try again later. If you disconnect Mollie, this switch also turns off.",[644,820,822],{"id":821},"what-do-you-do-when-payments-fail","What do you do when payments fail?",[657,824,825,836,839,842],{},[660,826,827,828,830,831,833,834,671],{},"Check in ",[664,829,666],{}," under the card ",[664,832,670],{},". If there is no connection, click ",[664,835,677],{},[660,837,838],{},"If there is an orange message, follow the step above.",[660,840,841],{},"Check in your Mollie dashboard whether there is an open verification (identification, bank account). As long as that is not complete, you cannot receive real payments.",[660,843,844,845,671],{},"If it still does not work after that, email ",[764,846,848],{"href":847},"mailto:support@golfly.nl","support@golfly.nl",[644,850,852],{"id":851},"what-does-not-work-without-a-mollie-connection","What does not work without a Mollie connection?",[709,854,855,860,863,870],{},[660,856,857,858,671],{},"Clients do not see iDEAL on your booking page. They can only book with credits they already have, or with cash or card if you have switched that on. See ",[764,859,464],{"href":465},[660,861,862],{},"Clients cannot buy a package or a gift card.",[660,864,865,866,869],{},"You cannot send a payment link from a booking, and the option ",[664,867,868],{},"Send payment link"," disappears when changing a lesson and when registering a course participant.",[660,871,872,873,876],{},"You cannot activate your Golfly Pro subscription. Under ",[664,874,875],{},"Admin → Subscription"," the message \"Connect your Mollie account first\" then appears.",[649,878,879,880,883],{},"Issuing gift cards yourself from ",[664,881,882],{},"Admin → Gift cards"," does work without Mollie, because no payment is involved.",[644,885,887],{"id":886},"frequently-asked-questions","Frequently asked questions",[889,890,892],"h3",{"id":891},"can-i-issue-a-refund-from-golfly","Can I issue a refund from Golfly?",[649,894,895,896,671],{},"Yes. The rights for that are in the standard connection. Where the button is and when Golfly refunds itself, you read in ",[764,897,898],{"href":589},"Processing refunds",[889,900,902],{"id":901},"what-does-the-message-reconnect-mollie-mean","What does the message \"Reconnect Mollie\" mean?",[649,904,905,906,908],{},"Since your first connection, Golfly has come to need extra rights, for example to show your refunds and payouts in the dashboard. Click ",[664,907,719],{},". Your payments keep running during and after reconnecting.",[889,910,912],{"id":911},"what-are-mollies-costs","What are Mollie's costs?",[649,914,915,916,671],{},"Mollie charges an amount per transaction that depends on the payment method and your contract; the rates are in your Mollie dashboard. Golfly does not charge a commission per lesson. See ",[764,917,918],{"href":605},"Payouts and Mollie costs",[889,920,922],{"id":921},"what-if-i-disconnect-mollie","What if I disconnect Mollie?",[649,924,674,925,928],{},[664,926,927],{},"Disconnect Mollie"," and confirm. Golfly withdraws the permission at Mollie and removes the connection. Existing bookings and payments stay in place, but everything in the list above stops working until you reconnect. Refunding an earlier payment is then no longer possible from Golfly either.",[889,930,932],{"id":931},"do-i-need-a-business-mollie-account","Do I need a business Mollie account?",[649,934,935],{},"Mollie decides that when your account is created, not Golfly. You see which details and documents they need during their application.",[644,937,939],{"id":938},"related","Related",[709,941,942,946,951,955],{},[660,943,944],{},[764,945,918],{"href":605},[660,947,948],{},[764,949,950],{"href":589},"Processing refunds and disputes",[660,952,953],{},[764,954,464],{"href":465},[660,956,957],{},[764,958,460],{"href":461},{"title":960,"searchDepth":961,"depth":962,"links":963},"",1,2,[964,965,966,967,968,969,970,978],{"id":646,"depth":962,"text":647},{"id":654,"depth":962,"text":655},{"id":706,"depth":962,"text":707},{"id":751,"depth":962,"text":752},{"id":821,"depth":962,"text":822},{"id":851,"depth":962,"text":852},{"id":886,"depth":962,"text":887,"children":971},[972,974,975,976,977],{"id":891,"depth":973,"text":892},3,{"id":901,"depth":973,"text":902},{"id":911,"depth":973,"text":912},{"id":921,"depth":973,"text":922},{"id":931,"depth":973,"text":932},{"id":938,"depth":962,"text":939},[980],"admin\u002Fintegrations","How to connect your Mollie account to Golfly, what the messages in the Payments via Mollie card mean, and what does not work without a connection.","md","2026-10-27",null,{},true,"payments-and-refunds",[989,990,991,992],"uitbetalingen-en-kosten","refunds-en-disputes","contant-of-pin","cadeaubonnen","HowTo",{"title":552,"description":981},"Ro_4TZN325b_js5IXMtQcdNVgSiQzsrlC6dchcP5-6c",[997,999],{"title":548,"path":549,"stem":550,"description":998,"children":-1},"What your student sees on the notifications page in My Account: the notifications inbox, the preferences per event and channel, and which channels actually arrive today.",{"title":556,"path":557,"stem":558,"description":1000,"children":-1},"Record short drill videos once and hand them to clients again and again: via a lesson update, from the client card or during a lesson. With visibility, archiving and what your client sees.",1794558423939]