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Golfly","\u002Fen\u002Fcoach\u002Fgoogle-agenda-koppelen","en\u002Fcoach\u002Fgoogle-agenda-koppelen",{"title":492,"path":493,"stem":494},"Your Google Business Profile: being found and collecting reviews","\u002Fen\u002Fcoach\u002Fgoogle-bedrijfsprofiel","en\u002Fcoach\u002Fgoogle-bedrijfsprofiel",{"title":496,"path":497,"stem":498},"Group requests: company outings, clinics and tournaments","\u002Fen\u002Fcoach\u002Fgroepsaanvragen","en\u002Fcoach\u002Fgroepsaanvragen",{"title":500,"path":501,"stem":502},"Organising group lessons and courses","\u002Fen\u002Fcoach\u002Fgroepslessen","en\u002Fcoach\u002Fgroepslessen",{"title":504,"path":505,"stem":506},"Connecting iGolfInstructor to Golfly","\u002Fen\u002Fcoach\u002Figolfinstructor-koppelen","en\u002Fcoach\u002Figolfinstructor-koppelen",{"title":508,"path":509,"stem":510},"What does your client see in My Account?","\u002Fen\u002Fcoach\u002Fklant-mijn-account","en\u002Fcoach\u002Fklant-mijn-account",{"title":512,"path":513,"stem":514},"Managing your clients: list, client card, adding and deleting","\u002Fen\u002Fcoach\u002Fklanten-beheren","en\u002Fcoach\u002Fklanten-beheren",{"title":516,"path":517,"stem":518},"Setting up lesson packages","\u002Fen\u002Fcoach\u002Flespakketten","en\u002Fcoach\u002Flespakketten",{"title":520,"path":521,"stem":522},"Lesson updates: how to stay in touch with your client","\u002Fen\u002Fcoach\u002Flesson-notes","en\u002Fcoach\u002Flesson-notes",{"title":524,"path":525,"stem":526},"Creating and managing lesson types","\u002Fen\u002Fcoach\u002Flesson-types-beheren","en\u002Fcoach\u002Flesson-types-beheren",{"title":528,"path":529,"stem":530},"Setting up your link page (link in bio)","\u002Fen\u002Fcoach\u002Flink-pagina","en\u002Fcoach\u002Flink-pagina",{"title":532,"path":533,"stem":534},"Using live coaching (beta)","\u002Fen\u002Fcoach\u002Flive-coaching","en\u002Fcoach\u002Flive-coaching",{"title":536,"path":537,"stem":538},"Working with multiple locations","\u002Fen\u002Fcoach\u002Flocaties","en\u002Fcoach\u002Flocaties",{"title":540,"path":541,"stem":542},"The monthly summary in your inbox","\u002Fen\u002Fcoach\u002Fmaandoverzicht","en\u002Fcoach\u002Fmaandoverzicht",{"title":544,"path":545,"stem":546},"Your marketplace profile: getting found on golfly.nl","\u002Fen\u002Fcoach\u002Fmarketplace-profiel","en\u002Fcoach\u002Fmarketplace-profiel",{"title":548,"path":549,"stem":550},"Notifications for your client: what your student sees and sets","\u002Fen\u002Fcoach\u002Fmeldingen-klant","en\u002Fcoach\u002Fmeldingen-klant",{"title":552,"path":553,"stem":554},"Setting up Mollie Connect","\u002Fen\u002Fcoach\u002Fmollie-connect","en\u002Fcoach\u002Fmollie-connect",{"title":556,"path":557,"stem":558},"Drills: your video library","\u002Fen\u002Fcoach\u002Foefeningen-bibliotheek","en\u002Fcoach\u002Foefeningen-bibliotheek",{"title":560,"path":561,"stem":562},"Setting quiet-hours rates","\u002Fen\u002Fcoach\u002Foff-peak-tarieven","en\u002Fcoach\u002Foff-peak-tarieven",{"title":564,"path":565,"stem":566},"At the club today (releasing last-minute bookings)","\u002Fen\u002Fcoach\u002Fop-de-baan-vandaag","en\u002Fcoach\u002Fop-de-baan-vandaag",{"title":568,"path":569,"stem":570},"Connecting ProAgenda to Golfly","\u002Fen\u002Fcoach\u002Fproagenda-koppelen","en\u002Fcoach\u002Fproagenda-koppelen",{"title":572,"path":573,"stem":574},"Helping your clients complete their profile","\u002Fen\u002Fcoach\u002Fprofiel-aanvullen-nudge","en\u002Fcoach\u002Fprofiel-aanvullen-nudge",{"title":576,"path":577,"stem":578},"Turning on push notifications and installing your app","\u002Fen\u002Fcoach\u002Fpushmeldingen","en\u002Fcoach\u002Fpushmeldingen",{"title":580,"path":581,"stem":582},"Reactivation: win back old clients and leads","\u002Fen\u002Fcoach\u002Freactivatie","en\u002Fcoach\u002Freactivatie",{"title":584,"path":585,"stem":586},"Referral programme: one free month per coach you bring in","\u002Fen\u002Fcoach\u002Freferral-programma","en\u002Fcoach\u002Freferral-programma",{"title":588,"path":589,"stem":590},"Issuing refunds and handling disputes","\u002Fen\u002Fcoach\u002Frefunds-en-disputes","en\u002Fcoach\u002Frefunds-en-disputes",{"title":592,"path":593,"stem":594},"Creating report cards for your client","\u002Fen\u002Fcoach\u002Freport-cards","en\u002Fcoach\u002Freport-cards",{"title":596,"path":597,"stem":598},"Using the Free Swing Check as a lead funnel","\u002Fen\u002Fcoach\u002Fswing-check","en\u002Fcoach\u002Fswing-check",{"title":600,"path":601,"stem":602},"Multilingual content with the AI translate button","\u002Fen\u002Fcoach\u002Ftweetalige-content","en\u002Fcoach\u002Ftweetalige-content",{"title":604,"path":605,"stem":606},"Payouts and Mollie fees","\u002Fen\u002Fcoach\u002Fuitbetalingen-en-kosten","en\u002Fcoach\u002Fuitbetalingen-en-kosten",{"title":608,"path":609,"stem":610},"What does your client see under Recurring lesson?","\u002Fen\u002Fcoach\u002Fvaste-les-klant","en\u002Fcoach\u002Fvaste-les-klant",{"title":612,"path":613,"stem":614},"Recurring lessons: subscriptions for regular lessons","\u002Fen\u002Fcoach\u002Fvaste-lessen","en\u002Fcoach\u002Fvaste-lessen",{"title":616,"path":617,"stem":618},"Creating and managing discount vouchers","\u002Fen\u002Fcoach\u002Fvouchers-beheren","en\u002Fcoach\u002Fvouchers-beheren",{"title":620,"path":621,"stem":622},"Friends programme: let clients invite friends","\u002Fen\u002Fcoach\u002Fvriendenprogramma","en\u002Fcoach\u002Fvriendenprogramma",{"title":624,"path":625,"stem":626},"What does 'What Golfly earned you' mean on your dashboard?","\u002Fen\u002Fcoach\u002Fwat-golfly-je-opleverde","en\u002Fcoach\u002Fwat-golfly-je-opleverde",{"title":628,"path":629,"stem":630},"Requesting the WhatsApp assistant","\u002Fen\u002Fcoach\u002Fwhatsapp-assistent","en\u002Fcoach\u002Fwhatsapp-assistent",{"title":632,"path":633,"stem":634},"The WhatsApp inbox: reading along with your assistant","\u002Fen\u002Fcoach\u002Fwhatsapp-inbox","en\u002Fcoach\u002Fwhatsapp-inbox",false,{"id":637,"title":387,"audience":7,"author":638,"author_credentials":639,"body":640,"covers":827,"description":829,"extension":830,"last_updated":831,"links":832,"locale":323,"meta":833,"navigation":834,"path":388,"pillar":835,"related":836,"schema_type":841,"seo":842,"stem":389,"__hash__":843},"helpArticles\u002Fen\u002Fclub\u002Fopenstaand.md","Sjoerd Ligtvoet","Founder, Golfly",{"type":641,"value":642,"toc":814},"minimark",[643,648,652,655,658,661,665,687,690,694,704,708,711,732,736,739,760,763,766,770,777,780,783,786,790,793,796,800],[644,645,647],"h2",{"id":646},"what-the-list-is-for","What the list is for",[649,650,651],"p",{},"Outstanding is the front desk's work list: all lessons at your locations that have not been settled yet, oldest at the top. You work through it from top to bottom.",[649,653,654],{},"Every active front desk role can get to it, including a scheduler. The front desk takes the money, so there is no admin lock on it.",[649,656,657],{},"At the top is the total amount with the number of lessons below it, and next to it two figures: the number of lessons and how old the longest outstanding item is. The bar below divides the amount over three compartments: up to 7 days, 8 to 30 days, and 31 days and older.",[649,659,660],{},"With the search field you filter by client name or coach name.",[644,662,664],{"id":663},"marking-a-lesson-as-paid","Marking a lesson as paid",[666,667,668,677,680],"ol",{},[669,670,671,672,676],"li",{},"Find the row and click ",[673,674,675],"strong",{},"Paid",".",[669,678,679],{},"The row disappears from the list straight away and the amounts at the top go down.",[669,681,682,683,686],{},"The notice at the bottom right has ",[673,684,685],{},"Undo",". If you click it, the row comes back in its old place.",[649,688,689],{},"If the front desk marks as paid a lesson that still has an open Mollie payment or payment link attached, that payment is cancelled and the link is archived. That way the same link cannot be used later after all.",[644,691,693],{"id":692},"course-sign-ups-at-the-front-desk","Course sign-ups at the front desk",[649,695,696,697,699,700,676],{},"If your club has not connected Mollie, course sign-ups that still have to be paid at the front desk are also in the list. You recognise them by \"Course:\" before the title and by the start date of the course instead of a lesson time. You mark them as paid in the same way; only ",[673,698,685],{}," is missing, because that is not possible for a course. More about this in ",[701,702,703],"a",{"href":344},"paying for courses at the front desk",[644,705,707],{"id":706},"when-marking-as-paid-does-not-work","When marking as paid does not work",[649,709,710],{},"Three cases give a notice instead of a tick:",[712,713,714,720,726],"ul",{},[669,715,716,719],{},[673,717,718],{},"The lesson is not confirmed or completed."," For example a lesson that is still waiting for an online payment, or that has been cancelled in the meantime. Refresh the page.",[669,721,722,725],{},[673,723,724],{},"The amount has already been settled through the package."," That money lives in the package, not on the lesson.",[669,727,728,731],{},[673,729,730],{},"The amount goes through the monthly invoice"," of an ongoing recurring lesson.",[644,733,735],{"id":734},"what-is-deliberately-not-on-it","What is deliberately not on it",[649,737,738],{},"The list is only about money the front desk can accept. That is why these are missing:",[712,740,741,744,747,754,757],{},[669,742,743],{},"Cancelled lessons and no-shows.",[669,745,746],{},"Lessons settled with a package, a subscription or a gift voucher.",[669,748,749,750,753],{},"Lessons that a ",[701,751,752],{"href":380},"discount code"," brought down to €0.",[669,755,756],{},"Lessons that have already been paid online.",[669,758,759],{},"Lessons in the future that are settled in cash at the lesson. They are not due yet.",[649,761,762],{},"A lesson with a discount code that is paid at the front desk is on it, with the amount after the discount.",[649,764,765],{},"A future lesson with an open payment link is on it, because the payment has already been started there.",[644,767,769],{"id":768},"sending-a-whatsapp","Sending a WhatsApp",[649,771,772,773,776],{},"Behind every row is a ",[673,774,775],{},"WhatsApp"," button, as long as a phone number for the client is known. If there is none, the button is left out instead of leading you to a dead conversation.",[649,778,779],{},"The button opens WhatsApp with the message already filled in: the client's name, which lesson it was, the day and time, the outstanding amount, and that payment can be made at the front desk. You can still adjust the message before you send it.",[649,781,782],{},"There is no payment link in the message. The club collects at the front desk, and a link would promise a way to pay that is not there.",[649,784,785],{},"To use this you need WhatsApp on the device at the front desk, or WhatsApp Web.",[644,787,789],{"id":788},"when-the-list-is-cut-off","When the list is cut off",[649,791,792],{},"Above 500 outstanding items the list is cut off and the notice \"The list shows the first 500 bookings\" appears. Clear those first; then the rest comes up.",[649,794,795],{},"If there is a coach among them whom we could not reach, you see that as a separate notice with the name. The total amount is then too low, not zero.",[644,797,799],{"id":798},"related","Related",[712,801,802,806,810],{},[669,803,804],{},[701,805,399],{"href":400},[669,807,808],{},[701,809,395],{"href":396},[669,811,812],{},[701,813,359],{"href":360},{"title":815,"searchDepth":816,"depth":817,"links":818},"",1,2,[819,820,821,822,823,824,825,826],{"id":646,"depth":817,"text":647},{"id":663,"depth":817,"text":664},{"id":692,"depth":817,"text":693},{"id":706,"depth":817,"text":707},{"id":734,"depth":817,"text":735},{"id":768,"depth":817,"text":769},{"id":788,"depth":817,"text":789},{"id":798,"depth":817,"text":799},[828],"openstaand","The work list of lessons that have not been paid yet, how to mark them as paid, how to send someone a WhatsApp, and which lessons are deliberately not on the list.","md","2026-09-28",null,{},true,"payments",[837,838,839,840],"planning","overzicht","inloggen-en-team","cursus-aan-de-balie","HowTo",{"title":387,"description":829},"im7idPWj_rgRcmxzdhRSvgLHitHHcwjh8y15uvgYGlg",[845,847],{"title":383,"path":384,"stem":385,"description":846,"children":-1},"What a programme is, how to order the learning path with a follow-up per level, and how to link a course to a programme.",{"title":391,"path":392,"stem":393,"description":848,"children":-1},"Using the follow-up list, recording contact and, as an admin, setting up one automatic follow-up email after a course is completed.",1794558420487]