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Golfly","\u002Fen\u002Fcoach\u002Fgoogle-agenda-koppelen","en\u002Fcoach\u002Fgoogle-agenda-koppelen",{"title":492,"path":493,"stem":494},"Your Google Business Profile: being found and collecting reviews","\u002Fen\u002Fcoach\u002Fgoogle-bedrijfsprofiel","en\u002Fcoach\u002Fgoogle-bedrijfsprofiel",{"title":496,"path":497,"stem":498},"Group requests: company outings, clinics and tournaments","\u002Fen\u002Fcoach\u002Fgroepsaanvragen","en\u002Fcoach\u002Fgroepsaanvragen",{"title":500,"path":501,"stem":502},"Organising group lessons and courses","\u002Fen\u002Fcoach\u002Fgroepslessen","en\u002Fcoach\u002Fgroepslessen",{"title":504,"path":505,"stem":506},"Connecting iGolfInstructor to Golfly","\u002Fen\u002Fcoach\u002Figolfinstructor-koppelen","en\u002Fcoach\u002Figolfinstructor-koppelen",{"title":508,"path":509,"stem":510},"What does your client see in My Account?","\u002Fen\u002Fcoach\u002Fklant-mijn-account","en\u002Fcoach\u002Fklant-mijn-account",{"title":512,"path":513,"stem":514},"Managing your clients: list, client card, adding and deleting","\u002Fen\u002Fcoach\u002Fklanten-beheren","en\u002Fcoach\u002Fklanten-beheren",{"title":516,"path":517,"stem":518},"Setting up lesson packages","\u002Fen\u002Fcoach\u002Flespakketten","en\u002Fcoach\u002Flespakketten",{"title":520,"path":521,"stem":522},"Lesson updates: how to stay in touch with your client","\u002Fen\u002Fcoach\u002Flesson-notes","en\u002Fcoach\u002Flesson-notes",{"title":524,"path":525,"stem":526},"Creating and managing lesson types","\u002Fen\u002Fcoach\u002Flesson-types-beheren","en\u002Fcoach\u002Flesson-types-beheren",{"title":528,"path":529,"stem":530},"Setting up your link page (link in bio)","\u002Fen\u002Fcoach\u002Flink-pagina","en\u002Fcoach\u002Flink-pagina",{"title":532,"path":533,"stem":534},"Using live coaching (beta)","\u002Fen\u002Fcoach\u002Flive-coaching","en\u002Fcoach\u002Flive-coaching",{"title":536,"path":537,"stem":538},"Working with multiple locations","\u002Fen\u002Fcoach\u002Flocaties","en\u002Fcoach\u002Flocaties",{"title":540,"path":541,"stem":542},"The monthly summary in your inbox","\u002Fen\u002Fcoach\u002Fmaandoverzicht","en\u002Fcoach\u002Fmaandoverzicht",{"title":544,"path":545,"stem":546},"Your marketplace profile: getting found on golfly.nl","\u002Fen\u002Fcoach\u002Fmarketplace-profiel","en\u002Fcoach\u002Fmarketplace-profiel",{"title":548,"path":549,"stem":550},"Notifications for your client: what your student sees and sets","\u002Fen\u002Fcoach\u002Fmeldingen-klant","en\u002Fcoach\u002Fmeldingen-klant",{"title":552,"path":553,"stem":554},"Setting up Mollie Connect","\u002Fen\u002Fcoach\u002Fmollie-connect","en\u002Fcoach\u002Fmollie-connect",{"title":556,"path":557,"stem":558},"Drills: your video library","\u002Fen\u002Fcoach\u002Foefeningen-bibliotheek","en\u002Fcoach\u002Foefeningen-bibliotheek",{"title":560,"path":561,"stem":562},"Setting quiet-hours rates","\u002Fen\u002Fcoach\u002Foff-peak-tarieven","en\u002Fcoach\u002Foff-peak-tarieven",{"title":564,"path":565,"stem":566},"At the club today (releasing last-minute bookings)","\u002Fen\u002Fcoach\u002Fop-de-baan-vandaag","en\u002Fcoach\u002Fop-de-baan-vandaag",{"title":568,"path":569,"stem":570},"Connecting ProAgenda to Golfly","\u002Fen\u002Fcoach\u002Fproagenda-koppelen","en\u002Fcoach\u002Fproagenda-koppelen",{"title":572,"path":573,"stem":574},"Helping your clients complete their profile","\u002Fen\u002Fcoach\u002Fprofiel-aanvullen-nudge","en\u002Fcoach\u002Fprofiel-aanvullen-nudge",{"title":576,"path":577,"stem":578},"Turning on push notifications and installing your app","\u002Fen\u002Fcoach\u002Fpushmeldingen","en\u002Fcoach\u002Fpushmeldingen",{"title":580,"path":581,"stem":582},"Reactivation: win back old clients and leads","\u002Fen\u002Fcoach\u002Freactivatie","en\u002Fcoach\u002Freactivatie",{"title":584,"path":585,"stem":586},"Referral programme: one free month per coach you bring in","\u002Fen\u002Fcoach\u002Freferral-programma","en\u002Fcoach\u002Freferral-programma",{"title":588,"path":589,"stem":590},"Issuing refunds and handling disputes","\u002Fen\u002Fcoach\u002Frefunds-en-disputes","en\u002Fcoach\u002Frefunds-en-disputes",{"title":592,"path":593,"stem":594},"Creating report cards for your client","\u002Fen\u002Fcoach\u002Freport-cards","en\u002Fcoach\u002Freport-cards",{"title":596,"path":597,"stem":598},"Using the Free Swing Check as a lead funnel","\u002Fen\u002Fcoach\u002Fswing-check","en\u002Fcoach\u002Fswing-check",{"title":600,"path":601,"stem":602},"Multilingual content with the AI translate button","\u002Fen\u002Fcoach\u002Ftweetalige-content","en\u002Fcoach\u002Ftweetalige-content",{"title":604,"path":605,"stem":606},"Payouts and Mollie fees","\u002Fen\u002Fcoach\u002Fuitbetalingen-en-kosten","en\u002Fcoach\u002Fuitbetalingen-en-kosten",{"title":608,"path":609,"stem":610},"What does your client see under Recurring lesson?","\u002Fen\u002Fcoach\u002Fvaste-les-klant","en\u002Fcoach\u002Fvaste-les-klant",{"title":612,"path":613,"stem":614},"Recurring lessons: subscriptions for regular lessons","\u002Fen\u002Fcoach\u002Fvaste-lessen","en\u002Fcoach\u002Fvaste-lessen",{"title":616,"path":617,"stem":618},"Creating and managing discount vouchers","\u002Fen\u002Fcoach\u002Fvouchers-beheren","en\u002Fcoach\u002Fvouchers-beheren",{"title":620,"path":621,"stem":622},"Friends programme: let clients invite friends","\u002Fen\u002Fcoach\u002Fvriendenprogramma","en\u002Fcoach\u002Fvriendenprogramma",{"title":624,"path":625,"stem":626},"What does 'What Golfly earned you' mean on your dashboard?","\u002Fen\u002Fcoach\u002Fwat-golfly-je-opleverde","en\u002Fcoach\u002Fwat-golfly-je-opleverde",{"title":628,"path":629,"stem":630},"Requesting the WhatsApp assistant","\u002Fen\u002Fcoach\u002Fwhatsapp-assistent","en\u002Fcoach\u002Fwhatsapp-assistent",{"title":632,"path":633,"stem":634},"The WhatsApp inbox: reading along with your assistant","\u002Fen\u002Fcoach\u002Fwhatsapp-inbox","en\u002Fcoach\u002Fwhatsapp-inbox",false,{"id":637,"title":347,"audience":7,"author":638,"author_credentials":639,"body":640,"covers":906,"description":909,"extension":910,"last_updated":911,"links":912,"locale":323,"meta":913,"navigation":914,"path":348,"pillar":915,"related":916,"schema_type":921,"seo":922,"stem":349,"__hash__":923},"helpArticles\u002Fen\u002Fclub\u002Fcursus-annuleren.md","Sjoerd Ligtvoet","Founder, Golfly",{"type":641,"value":642,"toc":894},"minimark",[643,648,661,665,685,688,703,706,709,713,719,733,736,762,765,782,786,798,818,824,828,831,835,846,866,869,872,876],[644,645,647],"h2",{"id":646},"who-may-cancel","Who may cancel",[649,650,651,652,656,657,660],"p",{},"Only the Club admin role can cancel a course or a single sign-up. A Scheduler does not see the ",[653,654,655],"strong",{},"Cancel course"," and ",[653,658,659],{},"Cancel"," buttons at all: Golfly also refuses this on the server side, with the message \"Only a club admin can cancel a course\" and \"Only a club admin can cancel a sign-up\" respectively.",[644,662,664],{"id":663},"cancelling-a-whole-course","Cancelling a whole course",[666,667,668,679,682],"ol",{},[669,670,671,672,675,676,678],"li",{},"Open the course and go to the ",[653,673,674],{},"More"," menu (on the course page) or expand the row in the list and click ",[653,677,655],{},".",[669,680,681],{},"Look at the settlement list that appears: per participant you see which group they fall in and which amount goes with it.",[669,683,684],{},"Read the warning \"All lessons are cancelled and participants receive an email. This cannot be undone.\" and confirm.",[649,686,687],{},"Golfly sorts the participants beforehand into four possible groups, and shows only the groups that actually contain participants:",[689,690,691,694,697,700],"ul",{},[669,692,693],{},"\"Paid online or by payment link: online payments are refunded\"",[669,695,696],{},"\"Paid at the front desk, you settle it yourself\"",[669,698,699],{},"\"Payment link open, will expire\"",[669,701,702],{},"\"Not yet paid at the front desk, will be dropped\"",[649,704,705],{},"If nobody is signed up, the dialogue simply says \"There are no sign-ups; only the lessons are cancelled.\"",[649,707,708],{},"After you confirm, Golfly cancels all lessons and emails every participant. Online payments through Mollie are refunded automatically. Front desk payments are not; you settle those with the participant yourself. On success you see the notice \"Course cancelled\" with the explanation \"Participants will be notified. Online payments are refunded automatically; you settle front desk payments yourself.\" If not every refund works automatically, you get a warning instead that not everything could be refunded and that the coach sees the outstanding cases on their own coach site.",[644,710,712],{"id":711},"cancelling-one-sign-up","Cancelling one sign-up",[649,714,715,716,718],{},"If you do not want to stop the whole course but only take one participant off it, use the ",[653,717,659],{}," button for that participant on the course page.",[666,720,721,727,730],{},[669,722,723,724,726],{},"Click ",[653,725,659],{}," for the participant.",[669,728,729],{},"Read the explanation: it differs per situation (see below).",[669,731,732],{},"Confirm.",[649,734,735],{},"What happens depends on the status of the sign-up:",[689,737,738,744,750,756],{},[669,739,740,743],{},[653,741,742],{},"Not paid yet:"," \"There is no open payment yet. The payment link will expire.\"",[669,745,746,749],{},[653,747,748],{},"Already paid, before the cancellation period, online or via payment link:"," \"If the payment went through Mollie, the amount is refunded; if it was paid at the front desk, you settle it yourself.\"",[669,751,752,755],{},[653,753,754],{},"Already paid, before the cancellation period, at the front desk:"," \"The participant paid at the front desk. Settle the amount yourself; no refund goes through Mollie.\"",[669,757,758,761],{},[653,759,760],{},"Already paid, after the cancellation period:"," the course is already under way, so the participant gets no refund but a credit by email. The amount is shown as \"about\" beforehand; you only see the final outcome after confirming.",[649,763,764],{},"After confirming you see one of these outcomes:",[689,766,767,770,773,776,779],{},[669,768,769],{},"Refunded successfully: \"Sign-up cancelled\", \"The refund is going through Mollie.\"",[669,771,772],{},"Refund failed: \"Sign-up cancelled, but the refund did NOT succeed\", \"Arrange the refund manually via Mollie.\"",[669,774,775],{},"Credit granted: \"Sign-up cancelled\", \"The participant receives €X credit by email.\"",[669,777,778],{},"Credit failed: \"Sign-up cancelled, but the credit could not be created\", \"Create a gift voucher manually.\"",[669,780,781],{},"Front desk settlement: \"Cancelled. Settle €X at the front desk; no refund goes through Mollie.\"",[644,783,785],{"id":784},"a-place-becomes-free","A place becomes free",[649,787,788,789,792,793,797],{},"If someone is on the waitlist for this course's programme, the window does not close straight after a successful cancellation. The heading becomes ",[653,790,791],{},"Place available"," and under it is \"Place available. On the waitlist for ",[794,795,796],"span",{},"programme",":\" with at most five golfers, with since when they have been waiting.",[649,799,800,801,804,805,809,810,813,814,817],{},"Per golfer there is a ",[653,802,803],{},"WhatsApp"," button as soon as the phone number is usable. It opens the conversation with your club's invitation text in it, the same text as on the ",[806,807,808],"a",{"href":416},"invitation list",", with this course's details already filled in. If your club has not set a text, Golfly's default text is ready. You send it yourself. At the bottom is ",[653,811,812],{},"To the invitation list",", and with ",[653,815,816],{},"Close"," you simply go back to the course.",[649,819,820,821,678],{},"The list is only fetched after the cancellation: when the window is opened, nobody knows whether a place will become free. You also see this block for a course without a priority window. If nobody is on the waitlist, the window closes as you are used to. More about the waitlist is in ",[806,822,823],{"href":416},"inviting, priority and the waitlist",[644,825,827],{"id":826},"the-settlement-list-beforehand","The settlement list beforehand",[649,829,830],{},"The settlement list when cancelling a whole course is not there for show: it tells you beforehand exactly who gets money back through Mollie, who you still have to refund yourself, and which payment links simply lapse without any money having been in circulation. That way, when you click the button you already know what will be on your plate afterwards, instead of having to work it out later.",[644,832,834],{"id":833},"what-a-cancelled-row-does-and-does-not-prove","What a cancelled row does and does not prove",[649,836,837,838,841,842,845],{},"Every cancelled sign-up stays visible in a ",[653,839,840],{},"Cancelled"," table at the bottom of the course page, with who cancelled (coach, staff or the participant themselves) and a ",[653,843,844],{},"Settlement"," column. Read that column as a trail, not as proof:",[689,847,848,854,860],{},[669,849,850,853],{},[653,851,852],{},"Online payment started; check in Mollie whether it was paid and refunded."," This only proves that a Mollie payment was STARTED, not that it succeeded or was refunded. An abandoned checkout leaves exactly this trail too. Check this yourself in Mollie.",[669,855,856,859],{},[653,857,858],{},"Front desk: settle €X if the amount was received."," This only proves that the front desk WOULD collect this amount, not that the amount was actually received. A front desk payment that was cancelled again before settling looks identical.",[669,861,862,865],{},[653,863,864],{},"Payment link sent, no payment recorded."," A link was sent, but nothing came in.",[649,867,868],{},"On a cancelled course, the top of the table also has a total line, deliberately worded as an upper limit: \"Front desk payments in this course: up to €X (N participants), check what was received.\" That little word \"up to\" is chosen on purpose, not carelessness.",[649,870,871],{},"So remember: none of these rows proves that money was received or refunded. They only show which payment trail a sign-up followed. You check the real outcome yourself, in Mollie or at the till, before you consider anything settled.",[644,873,875],{"id":874},"related","Related",[689,877,878,882,886,890],{},[669,879,880],{},[806,881,351],{"href":352},[669,883,884],{},[806,885,363],{"href":364},[669,887,888],{},[806,889,415],{"href":416},[669,891,892],{},[806,893,359],{"href":360},{"title":895,"searchDepth":896,"depth":897,"links":898},"",1,2,[899,900,901,902,903,904,905],{"id":646,"depth":897,"text":647},{"id":663,"depth":897,"text":664},{"id":711,"depth":897,"text":712},{"id":784,"depth":897,"text":785},{"id":826,"depth":897,"text":827},{"id":833,"depth":897,"text":834},{"id":874,"depth":897,"text":875},[907,908],"academy\u002F[tenantId]\u002F[seriesId]","academy\u002Findex","Cancelling a whole course or a single sign-up, the settlement list you see beforehand, and what a cancelled row does and does not prove.","md","2026-09-06",null,{},true,"academy",[917,918,919,920],"cursussen-beheren","inschrijven-aan-de-balie","uitnodigen","inloggen-en-team","HowTo",{"title":347,"description":909},"DQomkjIG3RevFoMXLb1edQG_I0WaHKdQfbsmKw2_38k",[925,927],{"title":343,"path":344,"stem":345,"description":926,"children":-1},"Without a Mollie connection, golfers pay for a course at the front desk. What the golfer sees, where the sign-up is in ClubDesk, how you mark it as paid and what happens on cancelling.",{"title":351,"path":352,"stem":353,"description":928,"children":-1},"Creating a course with a session schedule, linking it to a programme from the learning path, and what gets locked as soon as there are sign-ups.",1794558421683]